Cadillac bulletin 25-NA-068
What it saysThis technical bulletin provides a procedure for replacing the liftgate actuator due to quality issues. NHTSA’s full summary ↓
Cadillac filed this with NHTSA as a service bulletin dated Mar 27, 2025, received Apr 28, 2025, about the structure. It names 2 model years (2024–2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
Get the next Cadillac XT4 bulletin by email Weekly, only when something new is filed. Nothing else; one-click unsubscribe.
What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis technical bulletin provides a procedure for replacing the liftgate actuator due to quality issues.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 25-NA-068 | Service bulletin | Mar 27, 2025 | 11017279 | PDF, 122 KB |
What the document itself lists
Part the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| 84772431 | — | 1 |
Labour operation and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| 2087088 | Liftgate Actuator Replacement | 0.5 hrs |
Read by machine from the document NHTSA serves (2 pages), read Sep 30, 2026. A part number is shown only where it matches Cadillac’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
Find the body for the 2025 XT4 →Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
Email me new Cadillac bulletins for the XT4
A weekly email, sent only in a week when Cadillac files something new with NHTSA for the model you pick — service bulletins, campaigns, warranty extensions, over-the-air notices, every model year. Nothing else is sent; one-click unsubscribe in every message. Separate from recall alerts.
What owners reported
Source: NHTSA complaint databaseOwners of the 2 model years this bulletin names have filed 43 complaints with NHTSA since 2015. 13 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
The contact owns a 2025 Cadillac XT4. The contact stated that the vehicle independently started after it was parked and turned off. The contact stated that the failure was intermittent but was a recurring failure. There was no warning light illuminated.
2025 Cadillac XT4 · Electrical System · filed with NHTSA Feb 2, 2026 · ODI 11714926
The Onstar service will not operate. The Onstar system drains the batter so the car will not start. Cadillac cant get the operative part for the Onstar, the telematic module. So the car is sitting at the Cadillac dealer and cant be repaired
2025 Cadillac XT4 · Electrical System · filed with NHTSA May 13, 2026 · ODI 11737617
While driving the car rapidly decelerated along with loss to steering control. The engine essentially shutdown and would not accelerate past 30 MPH with full force. Oil temperature was 280/300 and rising.
2024 Cadillac XT4 · Electrical System · filed with NHTSA Mar 21, 2025 · ODI 11649676
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group7 other manufacturer communications filed against the Cadillac XT4 under the same component group (structure), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 05-08-51-001L | Service bulletin | Feb 20, 2025 | This informational bulletin provides a procedure on how to remove the paint stain that may present itself under the shipping film. |
| 22-NA-244 | Warranty extension | Jan 30, 2025 | This warranty administration service bulletin provides information about GM Accessories - Dealer-Installed, Repaired or Replaced During Warr… |
| 24-NA-207 | Service bulletin | Oct 1, 2024 | This technical bulletin provides a procedure to correct the condition of Excessive Waviness, Wrinkling or Sag in the Sunroof Sunshade. |
| 24-NA-079 | Service bulletin | May 1, 2024 | This technical bulletin provides a procedure to correct the condition of Rear Door Not Unlocking. |
| 23-NA-220 | Service bulletin | Feb 1, 2024 | This technical bulletin provides a procedure to correct the condition of Rattle or Vibration Noise Coming from Upper Dash - Windshield Area… |
| PI0281K | Service bulletin | Jan 18, 2024 | This preliminary informational (PI) bulletin provides information to dealership personnel which may be helpful when addressing underbody com… |
| 99-08-51-001F | Service bulletin | Jun 30, 2023 | This service bulletin provides information on Paintless Dent Repair Process. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Cadillac, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Cadillac 25-NA-068 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 25-NA-068 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every GM warranty extension on file lists the ones GM has filed.
Which vehicles does 25-NA-068 cover?
The manufacturer filed it against 2 model years: 2025 Cadillac XT4, 2024 Cadillac XT4. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.