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Manufacturer recall number

Mercedes-Benz recall 2019120008

Mercedes-Benz calls it 2019120008. NHTSA filed it as campaign 19V787000 on Nov 1, 2019: communication on the 2016–2017 Mercedes-Benz AMG GT and 14 other Mercedes-Benz models, 24,226 vehicles potentially affected. One recall, two numbers — the dealer quotes the manufacturer’s, the federal record carries NHTSA’s.

What NHTSA has under this number

Source: 49 CFR Part 573 filings
NHTSA campaignVehiclesComponentFiledAffectedSeverity
19V7870002016–2017 Mercedes-Benz AMG GT and 14 other Mercedes-Benz modelsCommunicationNov 1, 201924,226moderate
Problem Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf Risk An inaccurate vehicle location may delay emergency responders, increasing the risk of injury. Fix MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

The manufacturer’s own words as filed for 19V787000. Every model year it covers, the build window and the filed PDFs →

Two numbers, one recall

Every safety recall carries two identifiers. 2019120008 is the number Mercedes-Benz assigned in its own system: it is what appears on the owner letter, on the dealer’s service screen and on the repair order. 19V787000 is the number NHTSA filed the same recall under when the manufacturer reported it, and it is the one every federal record, this site included, is keyed on.

The repair is free by federal law for vehicles up to fifteen years old. Whether one particular vehicle is included is settled by its VIN against the manufacturer’s build list, not by its model year.

Check one specific vehicle

Both lookups check a VIN against the manufacturer’s own list and say whether the repair is still outstanding on that vehicle.

Common questions

Source: NHTSA, 49 CFR Part 573

Is 2019120008 the same recall as 19V787000?

Yes. 2019120008 is Mercedes-Benz’s own number for it; 19V787000 is NHTSA’s. One recall, two references.

Which vehicles does 2019120008 cover?

2016–2017 Mercedes-Benz AMG GT and 14 other Mercedes-Benz models, 24,226 vehicles by the manufacturer’s count. A recall covers a build range, so the VIN decides whether one particular vehicle is in it.

Does the 2019120008 repair cost anything?

No. The manufacturer must remedy a safety defect at no charge for vehicles up to 15 years old from first sale.