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Manufacturer recall number

Mercedes-Benz recall 2018020002

Mercedes-Benz calls it 2018020002. NHTSA filed it as campaign 17V655000 on Oct 17, 2017: visibility on the 2016–2017 Mercedes-Benz GLE-Class and 1 other Mercedes-Benz model, 3,620 vehicles potentially affected. One recall, two numbers — the dealer quotes the manufacturer’s, the federal record carries NHTSA’s.

What NHTSA has under this number

Source: 49 CFR Part 573 filings
NHTSA campaignVehiclesComponentFiledAffectedSeverity
17V6550002016–2017 Mercedes-Benz GLE-Class and 1 other Mercedes-Benz modelVisibilityOct 17, 20173,620high
Problem Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 GLE300d 4Matic, GLE400 4Matic, GLE350 4Matic, GLE63 AMG, GLE63 AMG Coupe, GLE63S AMG and GLE63S AMG Coupe, and 2017 GLS450 4Matic, GLE550 4Matic, and GLE63 AMG 4Matic vehicles. These vehicles may have excess bulkhead insulation extending into the lower windshield area, possibly affecting the windshield bonding and the full protective function of the passenger's frontal air bag in the event of a crash. Risk If the passenger's frontal air bag does not function as designed in the event of a crash, the front seat passenger has an increased risk of injury. Fix MBUSA will notify owners, and dealers will remove any excess bulkhead insulation and rework the windshield bonding, as necessary, free of charge. Interim owner letters will be mailed in December 2017. Owners will receive a second notice when the remedy is available in late January 2018. MBUSA's number for this recall is 2018020002. Owners may contact MBUSA customer service at 1-877-496-3691.

The manufacturer’s own words as filed for 17V655000. Every model year it covers, the build window and the filed PDFs →

Two numbers, one recall

Every safety recall carries two identifiers. 2018020002 is the number Mercedes-Benz assigned in its own system: it is what appears on the owner letter, on the dealer’s service screen and on the repair order. 17V655000 is the number NHTSA filed the same recall under when the manufacturer reported it, and it is the one every federal record, this site included, is keyed on.

The repair is free by federal law for vehicles up to fifteen years old. Whether one particular vehicle is included is settled by its VIN against the manufacturer’s build list, not by its model year.

Check one specific vehicle

Both lookups check a VIN against the manufacturer’s own list and say whether the repair is still outstanding on that vehicle.

Common questions

Source: NHTSA, 49 CFR Part 573

Is 2018020002 the same recall as 17V655000?

Yes. 2018020002 is Mercedes-Benz’s own number for it; 17V655000 is NHTSA’s. One recall, two references.

Which vehicles does 2018020002 cover?

2016–2017 Mercedes-Benz GLE-Class and 1 other Mercedes-Benz model, 3,620 vehicles by the manufacturer’s count. A recall covers a build range, so the VIN decides whether one particular vehicle is in it.

Does the 2018020002 repair cost anything?

No. The manufacturer must remedy a safety defect at no charge for vehicles up to 15 years old from first sale.