Volvo bulletin C00012
What it saysVolvo Car USA LLC and Volvo Car Canada LTD, on behalf of Volvo Car Corporation, has decided to launch Complimentary Upgrade ? NHTSA’s full summary ↓
Volvo filed this with NHTSA as a service bulletin dated Nov 30, 2023, received Jan 29, 2024, about the equipment. It names 8 model years (2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationVolvo Car USA LLC and Volvo Car Canada LTD, on behalf of Volvo Car Corporation, has decided to launch Complimentary Upgrade ? C00012 on certain Android-based Infotainment system (iCup) vehicles that have missed three (3) or more consecutive Over-The-Air (OTA) downloads.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| C00012 | Service bulletin | Nov 30, 2023 | 10249338 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 8 model years this bulletin names have filed 182 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group14 other manufacturer communications filed against these Volvo models under the same component group (equipment), newest first. The eight newest are listed; the rest are on the Volvo list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| TJ19245 | Service bulletin | Oct 16, 2024 | This is a Technical Journal. Vehicle type and platform identification. |
| P10263 | Service bulletin | Jul 10, 2024 | Volvo Cars USA LLC on behalf of the Volvo Car Corporation, has voluntarily decided to extend warranty coverage on vehicles exhibiting functi… |
| 36857.1.0 | Service bulletin | Apr 16, 2024 | This is a Technical Journal: Fuel Door Won't Open. Using the key fob buttons: ⢠Press the lock button ⢠Wait approximately 10 seconds… |
| 31698.3.3 | Service bulletin | Apr 16, 2024 | This is a Technical Journal. If you experience difficulty programming remote keys on Hybrid vehicles, please follow the advise in Technical… |
| 36830.2.0 | Service bulletin | Mar 14, 2024 | This is a Technical Journal: Issues with Touch Functions in Center Stack Display. Software update planned. |
| 36691.5.0 | Service bulletin | Mar 14, 2024 | This is a Technical Journal: iCUP, “Searching for GPS” message in DIM / CSD. Restart IHU via home button. |
| 36555.7.0 | Service bulletin | Mar 14, 2024 | This is a Technical Journal: CSD Stuck in Recovery Mode, iCUP. In most cases this Recovery mode can be resolved by perfoming a IHU reload. |
| C00013 | Service bulletin | Mar 8, 2024 | Volvo Car USA LLC and Volvo Car Canada LTD, on behalf of Volvo Car Corporation, has decided to launch Complimentary Upgrade â C00013 on ce… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Volvo, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Volvo C00012 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the C00012 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does C00012 cover?
The manufacturer filed it against 8 model years: 2023 Volvo C40, 2023 Volvo S60, 2023 Volvo S90, 2023 Volvo V60, 2023 Volvo V90, 2023 Volvo XC40 and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.