Volkswagen bulletin SM 05-2024
What it saysThis special notice is to inform dealers to return the parts listed and only order the successor parts going forward. NHTSA’s full summary ↓
Volkswagen filed this with NHTSA as a manufacturer communication dated Aug 22, 2024, received Sep 6, 2024, about the service brakes. It names 8 model years (2018–2025). A manufacturer communication is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis special notice is to inform dealers to return the parts listed and only order the successor parts going forward.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SM 05-2024 | Other | Aug 22, 2024 | 11007387 |
What the document itself lists
Parts the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| 3QF-698-151-E | — | — | |
| 3QF-698-151-F | — | — |
Read by machine from the document NHTSA serves (1 page), read Sep 30, 2026. A part number is shown only where it matches Volkswagen’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 8 model years this bulletin names have filed 2,513 complaints with NHTSA since 2015. 411 of them name Service Brakes — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2018 Volkswagen Atlas, the 44 owners who gave an odometer reading for Service Brakes reported it at a median of 14,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
I have a 2012 VW Atlas Cross sport with 6400 miles on it. For the last month and a half my driver side door doesn't work, there are four different warning lights on and every time i brake it starts beeping and the parking brake is automatically activated, leaving both driver and passenger windows will come down by themselves.
2021 Volkswagen Atlas · Service Brakes · filed with NHTSA Mar 18, 2022 · ODI 11457236
Automatic braking system is faulty. When I pull out of driveways or parking lots the sensors are activating and the maneuver braking is applied and the car comes to an abrubt stop in the middle of the road. Everytime this has occured there has not been an object or car present. This system is faulty and dangerous.
2018 Volkswagen Atlas · Service Brakes · filed with NHTSA Jul 11, 2018 · ODI 11110813
Automatic braking stops car when exiting parking lot onto main road, could not pull straight out of parking lot. Emergency braking deployed 3 times. On coming traffic had to stop because car would not move unit I turned system off. Multiple cars were behind me and could not back up enough to not block traffic.
2019 Volkswagen Atlas · Service Brakes · filed with NHTSA Sep 13, 2019 · ODI 11255259
In depth: 2018 Volkswagen Atlas brake problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the service brakes
Source: same model, same component group11 other manufacturer communications filed against the Volkswagen Atlas under the same component group (service brakes), newest first. The eight newest are listed; the rest are on the Volkswagen list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| V4622022067177_5 | Service bulletin | Aug 27, 2026 | Repair or Replace Information |
| V4619022015173_35 | Service bulletin | Aug 27, 2026 | Brake rotor resurfacing |
| V4619012010245_33 | Service bulletin | Aug 27, 2026 | Resurfacing Rotors during Perfect Delivery Inspection |
| V4622022067177_4 | Service bulletin | Nov 6, 2025 | Warranty Instruction and guidance |
| V4619012010245_32 | Service bulletin | Nov 5, 2025 | How to handle brake noise or pulsation during Perfect Delivery Inspection (PDI) |
| V4619022015173_34 | Service bulletin | Nov 4, 2025 | Identify and resurfacing brake rotors. |
| V4418012043620_8 | Service bulletin | Nov 3, 2025 | Alignment sheet submission. |
| V4521012062957_5 | Service bulletin | May 1, 2025 | Steps to perform when a customer states and unwarranted Autonomous Emergency Braking (AEB). |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Volkswagen, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Volkswagen SM 05-2024 a recall?
No. A manufacturer communication is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SM 05-2024 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Volkswagen warranty extension on file lists the ones Volkswagen has filed.
Which vehicles does SM 05-2024 cover?
The manufacturer filed it against 8 model years: 2025 Volkswagen Atlas, 2024 Volkswagen Atlas, 2023 Volkswagen Atlas, 2022 Volkswagen Atlas, 2021 Volkswagen Atlas, 2020 Volkswagen Atlas and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.