Subaru bulletin 09-137-25
What it saysIn the interest of customer satisfaction, Subaru of America, Inc. NHTSA’s full summary ↓
Subaru filed this with NHTSA as a service bulletin dated Nov 17, 2025, received Dec 1, 2025, about the engine. It names 5 model years (2019–2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationPicked out of NHTSA’s summary below, word for word. The document itself is the record, and the dealer checks the VIN.
In the interest of customer satisfaction, Subaru of America, Inc. (SOA) is extending the Federal Emissions Extended Defect Warranty for the Front Exhaust Pipe (EPF) on 2019-23 model year Crosstrek Plug-in Hybrid vehicles from 8 years or 80,000 miles to 15 years or 150,000 miles (whichever comes first).
One of the 357 warranty extensions and special-coverage programs on file — every make, with the term each runs to.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 09-137-25 | Service bulletin | Nov 17, 2025 | 11025787 | PDF, 1,262 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 5 model years this bulletin names have filed 534 complaints with NHTSA since 2015. 65 of them name Engine — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2019 Subaru Crosstrek, the 19 owners who gave an odometer reading for Engine reported it at a median of 7,990 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
At around the 2000 mile mark I noticed a drastic reduction in fuel econemy. I also started noticing metal particles in the engine oil. I also noticed a significant drop in engine power as well. This is a sign of debris getting in the engine and causing metal particles to become broken off. My mileage went from 460-480 mpt to 360-380 mpt.
2019 Subaru Crosstrek · Engine · filed with NHTSA Oct 27, 2019
To Whom It May Concern, I am filing a formal dispute and safety complaint regarding my 2022 Subaru Crosstrek Limited. On November 12, 2025, while driving at approximately 70 mph on the highway, the vehicle suddenly stopped operating automatically without warning. This was a terrifying and dangerous event for me and my family.
2022 Subaru Crosstrek · Engine · filed with NHTSA Nov 12, 2025
I was crossing two lanes of a very busy ocean front street when the engine “bogged down” . I let off on the gas pedal and then depressed it again, which then caused the engine to go off. I the quickly restarted the engine and was able to get out of the way of oncoming traffic.
2021 Subaru Crosstrek · Engine · filed with NHTSA Aug 31, 2021
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the engine
Source: same model, same component group28 other manufacturer communications filed against the Subaru Crosstrek under the same component group (engine), newest first. The eight newest are listed; the rest are on the Subaru list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 07-231-26 | Service bulletin | Aug 5, 2026 | This bulletin announces the service procedure for battery replacement on 2025-2026MY Impreza and Crosstrek. |
| 02-193-24R | Service bulletin | Jun 30, 2026 | This bulletin provides updated parts information and a service procedure to follow for removing accumulated carbon deposits from fuel inject… |
| 09-74-21R | Service bulletin | Jun 26, 2026 | This bulletin provides updated parts information and a service procedure to follow for removing accumulated carbon deposits from fuel inject… |
| 18-243-26 | Service bulletin | Jun 11, 2026 | This bulletin announces the elimination of oil spacers from both left- and right side camshaft carriers on FB2.5 engines. |
| 18-240-26 | Service bulletin | Jun 1, 2026 | "This bulletin provides a new diagnostic procedure for vehicles equipped with a Denso CP 1, 1.5 and 2.5 head units to provide an enhanced ve… |
| 18-230-26 | Service bulletin | May 1, 2026 | This bulletin announces the diagnostic procedures to be used when DTCs B1571(REFERENCE CODE INCOMPATIBILITY IMMOBILIZER CM TO ECM) and B1572… |
| 15-300-22R | Service bulletin | Jan 12, 2026 | This Service Information Bulletin provides the diagnostic procedure for the STARLINK® Remote Engine Start (RES). All Gen2 and Gen3 Telematic… |
| 18-228-25 | Service bulletin | Nov 20, 2025 | This bulletin announces the diagnostic procedures to be used when DTCs P2096 (POST CATALYST FUEL TRIM SYSTEM TOO LEAN BANK 1) and P2097… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Subaru, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Subaru 09-137-25 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 09-137-25 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 09-137-25 cover?
The manufacturer filed it against 5 model years: 2023 Subaru Crosstrek, 2022 Subaru Crosstrek, 2021 Subaru Crosstrek, 2020 Subaru Crosstrek, 2019 Subaru Crosstrek. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.