Subaru bulletin 07-211-23
What it saysThis Bulletin provides the printable target chart needed to perform the wide angle mono camera adjustment procedure for the EyeSight system. NHTSA’s full summary ↓
Subaru filed this with NHTSA as a service bulletin dated Sep 17, 2024, received Jul 3, 2023, about the lane departure — 2 documents under this number. It names 5 model years (2023–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis Bulletin provides the printable target chart needed to perform the wide angle mono camera adjustment procedure for the EyeSight system.
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 07-211-23 | Service bulletin | Sep 17, 2024 | 11008268 | PDF, 830 KB |
| 07-211-23 | Service bulletin | Jun 5, 2023 | 10238441 | PDF, 818 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 5 model years this bulletin names have filed 296 complaints with NHTSA since 2015. 96 of them name Forward Collision Avoidance, Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
The infotainment system and Apple CarPlay connectivity is posing a safety hazard. When I’m on a phone call my audio will randomly cut out and suddenly the person on the other side of the call can no longer hear me. In order to fix the issue I must pick up my phone while I’m driving to disconnect from Apple CarPlay and reconnect.
2024 Subaru Crosstrek · Electrical System · filed with NHTSA May 9, 2024 · ODI 11587897
While making a left turn out of a parking lot, across one lane of the two-lane road to the middle left-hand turn lane of the traffic signal, the car cut power and issued an alert (which I could only hear - not see due to the urgency of the situation) causing me to almost get t-boned by traffic in the lane that I was crossing.
2024 Subaru Crosstrek · Forward Collision Avoidance · filed with NHTSA Apr 24, 2024 · ODI 11584902
My entire dash went out. Nothing worked. This car has only 3500 miles on it. I got danger signs and it said to stop driving the car. Danger. I also got messages in my e-mail I think from Starlink to stop driving the car and bring it in to service. It was dangerous. Service had it for two weeks. They didn't know what to do.
2024 Subaru Impreza · Forward Collision Avoidance · filed with NHTSA Mar 27, 2026 · ODI 11727613
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the lane departure
Source: same model, same component group1 other manufacturer communication filed against these Subaru models under the same component group (lane departure), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 07-237-25 | Service bulletin | Dec 11, 2025 | This bulletin announces the availability of a new Blind Spot Detection (BSD) radar assembly. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Subaru, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Subaru 07-211-23 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 07-211-23 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Subaru warranty extension on file lists the ones Subaru has filed.
Which vehicles does 07-211-23 cover?
The manufacturer filed it against 5 model years: 2023 Subaru Ascent, 2024 Subaru Crosstrek, 2024 Subaru Impreza, 2023 Subaru Legacy, 2023 Subaru Outback. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.