Rivian service campaign RCA-78-25-004-1
What it saysRivian is initiating a customer satisfaction campaign for some model year 2025 R1T and R1S vehicles that may have been built with upper and lower 12V battery brackets that may cause damage to the 12V battery. NHTSA’s full summary ↓
Rivian filed this with NHTSA as a service campaign dated May 13, 2025, received Jun 4, 2025, about the electrical system. It names 2 model years (2025). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationRivian is initiating a customer satisfaction campaign for some model year 2025 R1T and R1S vehicles that may have been built with upper and lower 12V battery brackets that may cause damage to the 12V battery. In these cases, the vehicle will display a "12V Battery Warning" on the instrument cluster or the customer may not be able to power up or drive the vehicle. Rivian will replace the 12V battery and both the upper and lower battery brackets. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| RCA-78-25-004-1 | Service campaign | May 13, 2025 | 11019104 | PDF, 232 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 2 model years this bulletin names have filed 64 complaints with NHTSA since 2015. 11 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
In late May 2025, I took delivery of a new leased 2025 Rivian R1S equipped with the MaxPack battery. Since delivery, the vehicle has had intermittent electrical issues with the USB-C ports that I reported on June 12th (approx 3 weeks from taking delivery), but on July 28, 2025, it experienced a sudden and complete electrical system…
2025 Rivian R1S · Electrical System · filed with NHTSA Aug 11, 2025 · ODI 11679876
This vehicle has experienced two separate failures of the high-voltage (HV) battery pack, each resulting in a different drive unit being damaged and total loss of electrical systems while driving. First incident (July 28, 2025): While driving, all warning lights illuminated and the vehicle indicated a possible electrical hazard.
2025 Rivian R1T · Electrical System · filed with NHTSA Jun 29, 2026 · ODI 11747254
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group16 other manufacturer communications filed against these Rivian models under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Rivian list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| FSAM-1712 | Service bulletin | Aug 6, 2026 | Rivian is initiating a customer satisfaction campaign for some model year 2025 vehicles that may have a loose or cross-threaded ground nut i… |
| FSAM-1785 | Service bulletin | May 19, 2026 | Rivian is launching a technical service bulletin for some model year 2022-2024 R1 vehicles that may have ultrasonic sensors detached from th… |
| FSAM-1755 | Service campaign | Mar 5, 2026 | Rivian is initiating a customer satisfaction campaign for some model year 2023-2024 R1T vehicles that were built with a rear zone control mo… |
| 12v Battery Low SMS 2 | Other | Feb 17, 2026 | SMS Reminder sent to customers who had still open potential 12-volt failures. |
| 12v Battery Low SMS 1 | Other | Feb 9, 2026 | SMS sent to customers with potential 12-volt failure and advising need for replacement to avoid drivability interruptions. |
| SOC IMBALANCE | Other | Jan 16, 2026 | SMS sent to LFP owners impacted by SOC Imbalance alerting them that their efforts have resolved their HV Battery Pack concern and may charge… |
| FSAM-1635 | Service campaign | Nov 14, 2025 | FSAM-1635 3-Day SMS ● Message 1: ● Urgent Notice from Rivian: Action required for your R1. Our records indicate the 12V battery in your vehi… |
| RCA-78-25-003-1 | Service campaign | May 6, 2025 | Rivian is initiating a customer satisfaction campaign for some model year 2023-2025 R1T and R1S vehicles. These vehicles may have been built… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Rivian, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Rivian RCA-78-25-004-1 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the RCA-78-25-004-1 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does RCA-78-25-004-1 cover?
The manufacturer filed it against 2 model years: 2025 Rivian R1S, 2025 Rivian R1T. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.