Ram bulletin 102288
Ram filed this with NHTSA as a service bulletin dated Dec 17, 2024, received Jan 6, 2025, about the engine. It names 3 model years (2022–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationBOTTLE - COOLANT RECOVERY
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 102288 | Service bulletin | Dec 17, 2024 | 11012352 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 3 model years this bulletin names have filed 182 complaints with NHTSA since 2015. 40 of them name Engine — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
Vehicle is overheating without gauges showing a problem. Had a mechanic check it out and the cooling fans are not working. I have seen there is a recall for this problem, but my VIN is not listed. This is a known problem, but RAM needs to widen their scope of vehicles that are affected by this fire risk
2024 Ram ProMaster · Engine · filed with NHTSA Mar 24, 2026 · ODI 11726803
The contact owns a 2023 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 25V720000 (Engine and Engine Cooling). The contact was concerned about a potential fire. The local dealer was not notified. The vehicle was not diagnosed or repaired.
2023 Ram ProMaster · Engine · filed with NHTSA Feb 20, 2026 · ODI 11719456
On November 3, 2023 I was driving the van on the NYS Thruway. I had stopped at a rest area to use the facilities. When I returned to the van about 5 minutes later the vehicle was smoking profusely and objects were falling out of the engine area.
2022 Ram ProMaster · Engine · filed with NHTSA Dec 3, 2023 · ODI 11558177
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the engine
Source: same model, same component group26 other manufacturer communications filed against the Ram ProMaster under the same component group (engine), newest first. The eight newest are listed; the rest are on the Ram list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 18-073-26 | Service bulletin | Jul 22, 2026 | Flash: Powertrain Control Module (PCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle exh… |
| 111406 | Service bulletin | Apr 8, 2026 | COVER - CYLINDER HEAD |
| 111405 | Service bulletin | Apr 8, 2026 | COVER - CYLINDER HEAD |
| 110448 | Service bulletin | Feb 23, 2026 | WATER PUMP |
| 110447 | Service bulletin | Feb 23, 2026 | WATER PUMP |
| ID-25-14 REV.A | Warranty extension | Jan 21, 2026 | ID-25-14 Rev. A ALL Model Years 2019 - 2021 VF, DS, LA, LD and LX with a 3.6L Engine for Camshaft and/or Rocker Arm Replacements |
| 109621 | Warranty extension | Jan 21, 2026 | D-25-17 Rev. A ALL Model Years 2019 - 2021 VF, DS, LA, LD and LX with a 3.6L Engine for Camshaft and/or Rocker Arm Replacements |
| 109727 | Service bulletin | Jan 21, 2026 | Water Pump & Chain Case Cover |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ram, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ram 102288 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 102288 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Stellantis warranty extension on file lists the ones Stellantis has filed.
Which vehicles does 102288 cover?
The manufacturer filed it against 3 model years: 2024 Ram ProMaster, 2023 Ram ProMaster, 2022 Ram ProMaster. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.