Porsche bulletin No. 120-19-2
What it saysSymptom based workshop manual for a noise symptom - rattling noises from engine compartment. NHTSA’s full summary ↓
Porsche filed this with NHTSA as a service bulletin dated Apr 30, 2024, received May 3, 2024, about the equipment. It names 7 model years (2019–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationSymptom based workshop manual for a noise symptom - rattling noises from engine compartment. Checking balance shaft bracing wheel and replacing if necessary - E3
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| No. 120-19-2 | Service bulletin | Apr 30, 2024 | 10254076 | PDF, 824 KB |
What the document itself lists
The manufacturer titles it “Balance shaft bracing wheel”.
Part the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| 9A7103293A | Balance shaft | — | eBay Motors → |
Read by machine from the document NHTSA serves (6 pages), read Sep 30, 2026. A part number is shown only where it matches Porsche’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themAlso filed against model years this site has no page for: 2020 Porsche Redundant Cayenne E-Hybrid.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 6 model years this bulletin names have filed 108 complaints with NHTSA since 2015. 16 of them name Engine — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
While driving my 2019 Porsche Cayenne S on the freeway, the check-engine light came on, followed by a message on the dashboard that read “Engine Control fault – Driving permitted – Visit workshop.” Moments later, the vehicle suddenly lost power and decelerated from about ~75 mph to around 55 mph, even though my foot was still on the…
2019 Porsche Cayenne · Engine · filed with NHTSA Nov 9, 2025 · ODI 11698394
On my 2021 Porsche Cayenne Base, which is equipped with the 3.0L V6 EA839 engine, I brought the vehicle to the dealership for a recall service. During inspection, the dealership found a leaking water pump and quoted $8,500 for repairs. There were no visible signs of a coolant leak on the ground, indicating an internal seal failure.
2021 Porsche Cayenne · Engine · filed with NHTSA Aug 31, 2026 · ODI 11760942
This engine EA839 is the same engine installed in Audi’s and which has a massive engine replacement going on now. It seems that the above engine has what is called piston slap or rocker arm failure which requires a complete engine replacement.
2020 Porsche Cayenne · Engine · filed with NHTSA Sep 9, 2026 · ODI 11763010
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group21 other manufacturer communications filed against these Porsche models under the same component group (equipment), newest first. The eight newest are listed; the rest are on the Porsche list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| No. 2402 | Service bulletin | Feb 26, 2024 | Instructions on advanced technical information for the Cayenne - roof sonsole rattles |
| No. 189-23 | Service bulletin | Jan 19, 2024 | Technical information for WPR8 - checking crankcase sensor and reworking if necessary |
| No. 19-21 | Service bulletin | Nov 15, 2023 | Instructions on how to fix a blurred camera image of the reverse camera, or water stains on the lens. |
| No. 38-23 | Service bulletin | Nov 14, 2023 | Instructions on manufactures certificate for approved Porsche C40 engine oils |
| No. 37-23 | Service bulletin | Nov 14, 2023 | Technical information for WPD0 - replacing engine mounts at the left and right |
| No. 36-23 | Service bulletin | Nov 14, 2023 | Instructions on manufactures certificate for approved Porsche C20 engine oils |
| No. 35-23 | Service bulletin | Nov 14, 2023 | Instructions on manufactures certificate for approved Porsche A40 engine oils |
| No. 33-23 | Service bulletin | Nov 14, 2023 | Instructions on manufactures certificate for approved Porsche C30 engine oils |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Porsche, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Porsche No. 120-19-2 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the No. 120-19-2 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Porsche warranty extension on file lists the ones Porsche has filed.
Which vehicles does No. 120-19-2 cover?
The manufacturer filed it against 7 model years: 2024 Porsche Cayenne, 2023 Porsche Cayenne, 2022 Porsche Cayenne, 2021 Porsche Cayenne, 2020 Porsche Cayenne, 2019 Porsche Cayenne and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.