Polestar bulletin 37196
What it saysThis is a Technical Journal: First Year Policy: ERAD / TVDC. NHTSA’s full summary ↓
Polestar filed this with NHTSA as a service bulletin dated Jan 15, 2025, received Feb 11, 2025, about the power train. It names 1 model year (2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis is a Technical Journal: First Year Policy: ERAD / TVDC. No ERAD/TVDC units shall be opened or replaced without approval or request from the CMQ.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 37196 | Service bulletin | Jan 15, 2025 | 11014149 |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 79 complaints with NHTSA since 2015. 6 of them name Power Train — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
Changing the gear to Drive while car is already in Drive is the normal way to put the car on cruise control at highway speeds. This should not be permitted when car is under a certain speed. However, it appears you can turn on cruise control when the car is at 0 mph.
2025 Polestar 3 · Power Train · filed with NHTSA Mar 18, 2025 · ODI 11649147
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the power train
Source: same model, same component group2 other manufacturer communications filed against the Polestar 3 under the same component group (power train), newest first.
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Polestar, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Polestar 37196 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 37196 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 37196 cover?
The manufacturer filed it against 1 model year: 2025 Polestar 3. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.