Polestar bulletin 37038
What it saysThis is a Technical Journal: Improved 12V battery test in VIDA. jump start the vehicle if needed. NHTSA’s full summary ↓
Polestar filed this with NHTSA as a service bulletin dated Jul 17, 2024, received Aug 6, 2024, about the electrical system. It names 5 model years (2021–2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis is a Technical Journal: Improved 12V battery test in VIDA. jump start the vehicle if needed. Read out the vehicle with VIDA and start the test.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 37038 | Service bulletin | Jul 17, 2024 | 11005716 |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 5 model years this bulletin names have filed 595 complaints with NHTSA since 2015. 69 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
There was a recall due to the rearview camera not coming on when the car is put in reverse. My car was at the shop 3 times for this issue to be fixed and they are unable to fix it. Now the site says there are no recalls on my car. How do I get this fixed? They should be fined for letting this go for years and still not resolving it.
2021 Polestar 2 · Electrical System · filed with NHTSA Dec 13, 2024 · ODI 11630587
Multiple instances where the vehicle's TCAM has failed, leaving us stranded in a parking lot. Car drives as normal. Lock the car. Return to the car and the vehicle no longer recognizes the key(s). Only solution is to go to dealer and have vehicle's systems reset. However, the problem has returned
2022 Polestar 2 · Electrical System · filed with NHTSA Oct 27, 2022 · ODI 11491106
Rear camera functionality keeps failing. Camera either won't load at all or flickers on and off for a couple minutes before it'll load. Rear visibility of vehicle is very poor, so need for camera is essential for safety
2023 Polestar 2 · Electrical System · filed with NHTSA Jun 30, 2024 · ODI 11597793
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group25 other manufacturer communications filed against the Polestar 2 under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Polestar list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 37439.5.0 | Service bulletin | May 23, 2026 | This is a Technical Journal - Text plus 1 .png attachment- If during a Software Download (SWDL) at the workshop, and connected to VIDA, the… |
| 37439.4.0 | Service bulletin | Mar 7, 2026 | This is a Technical Journal - Text plus 1 .png attachment- If during a Software Download (SWDL) at the workshop, and connected to VIDA, the… |
| 37439 | Service bulletin | Dec 13, 2025 | This is a Technical Journal - If during a Software Download (SWDL) at the workshop, and connected to VIDA, the CSD (Center Stack Display) tu… |
| 37416 | Service bulletin | Jun 25, 2025 | This is a Technical Journal: DTC CEM B109A4A Incorrect BBS. This DTC is not valid, and it does not affect the function. Erase the DTC and re… |
| 36316 | Service bulletin | Oct 31, 2024 | This is a Technical Journal: If the customer experiences a “Propulsion System Performance” message in the DIM in combination with Diagnostic… |
| 37102 | Service bulletin | Oct 3, 2024 | This is a Technical Journal: DIM Message and DTC IEM P060796. Do not replace any parts, clear the DTCs, and release the vehicle to the custo… |
| 36851 | Service bulletin | Jul 4, 2024 | This is a Technical Journal: Torque Fluctuates While Driving. 1. Erase the DTC. 2. Let the vehicle go to "Abandoned mode." 3. Perform a ne… |
| 36931 | Service bulletin | Jul 2, 2024 | This is a Technical Journal: "Disconnect charge cable" message, none attached. An improved software is available in VIDA from 2024 week 26 a… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Polestar, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Polestar 37038 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 37038 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 37038 cover?
The manufacturer filed it against 5 model years: 2025 Polestar 2, 2024 Polestar 2, 2023 Polestar 2, 2022 Polestar 2, 2021 Polestar 2. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.