Polestar bulletin 36851
What it saysThis is a Technical Journal: Torque Fluctuates While Driving. 1. NHTSA’s full summary ↓
Polestar filed this with NHTSA as a service bulletin dated Jul 4, 2024, received Aug 6, 2024, about the electrical system. It names 1 model year (2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis is a Technical Journal: Torque Fluctuates While Driving. 1. Erase the DTC. 2. Let the vehicle go to "Abandoned mode." 3. Perform a new VIDA readout.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 36851 | Service bulletin | Jul 4, 2024 | 11005715 |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 25 complaints with NHTSA since 2015. 5 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
A 2024 Polestar 2 electric vehicle was purchased used from a dealership. At the time of purchase the eCall service light was illuminated. The dealership dismissed the warning light as nothing to be concerned about.
2024 Polestar 2 · Electrical System · filed with NHTSA Aug 26, 2026 · ODI 11759794
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group25 other manufacturer communications filed against the Polestar 2 under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Polestar list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 37439.5.0 | Service bulletin | May 23, 2026 | This is a Technical Journal - Text plus 1 .png attachment- If during a Software Download (SWDL) at the workshop, and connected to VIDA, the… |
| 37439.4.0 | Service bulletin | Mar 7, 2026 | This is a Technical Journal - Text plus 1 .png attachment- If during a Software Download (SWDL) at the workshop, and connected to VIDA, the… |
| 37439 | Service bulletin | Dec 13, 2025 | This is a Technical Journal - If during a Software Download (SWDL) at the workshop, and connected to VIDA, the CSD (Center Stack Display) tu… |
| 37416 | Service bulletin | Jun 25, 2025 | This is a Technical Journal: DTC CEM B109A4A Incorrect BBS. This DTC is not valid, and it does not affect the function. Erase the DTC and re… |
| 36316 | Service bulletin | Oct 31, 2024 | This is a Technical Journal: If the customer experiences a “Propulsion System Performance” message in the DIM in combination with Diagnostic… |
| 37102 | Service bulletin | Oct 3, 2024 | This is a Technical Journal: DIM Message and DTC IEM P060796. Do not replace any parts, clear the DTCs, and release the vehicle to the custo… |
| 37038 | Service bulletin | Jul 17, 2024 | This is a Technical Journal: Improved 12V battery test in VIDA. jump start the vehicle if needed. Read out the vehicle with VIDA and start t… |
| 36931 | Service bulletin | Jul 2, 2024 | This is a Technical Journal: "Disconnect charge cable" message, none attached. An improved software is available in VIDA from 2024 week 26 a… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Polestar, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Polestar 36851 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 36851 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 36851 cover?
The manufacturer filed it against 1 model year: 2024 Polestar 2. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.