Nissan bulletin PC977 2020-2023
What it saysAirbag Control Unit Reprogram Voluntary Service Campaign *****Dealer Announcement***** Nissan is conducting a service campaign on certain specific MY2020-2023 Nissan Titan vehicles identified in Service Comm… NHTSA’s full summary ↓
Nissan filed this with NHTSA as a service bulletin dated Aug 16, 2023, received Sep 9, 2023, about the air bags. It names 4 model years (2020–2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationPicked out of NHTSA’s summary below, word for word. The document itself is the record, and the dealer checks the VIN.
What it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.
Airbag Control Unit Reprogram Voluntary Service Campaign *****Dealer Announcement***** Nissan is conducting a service campaign on certain specific MY2020-2023 Nissan Titan vehicles identified in Service Comm and National Service History â Open Campaigns to improve performance in certain airbag deployment scenarios. Dealers will inspect, and if necessary, reprogram the Airbag Control Unit. *****What Dealers Should Do***** 1. Verify if vehicles are affected by this service campaign using Service Comm or DBS National Service History â Open Campaigns I.D. PC977 ⢠New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). ï§ Refer to NPSB 15-460 for additional information ⢠Please continue to check newly arriving inventory for campaign applicability. 2. If a retailed vehicle affected by this Campaign ID visits the dealer for service, the dealer should inform the customer about the service campaign and communicate that the reprogram is available. 3. Once remedied, dealers should submit the applicable warranty claim for the action performed so it can be closed in Service Comm and release the vehicle to the customer.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| PC977 2020-2023 | Service bulletin | Aug 16, 2023 | 10242159 | PDF, 150 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 4 model years this bulletin names have filed 112 complaints with NHTSA since 2015.
Full front collision on Drivers Side 45-50mph, What component or system failed or malfunctioned, and is it available for inspection upon request? - Airbags How was your safety or the safety of others put at risk? - Failed airbag deployment at high rate of impact.
2020 Nissan Titan · Air Bags · filed with NHTSA Sep 11, 2026 · ODI 11763687
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the air bags
Source: same model, same component group3 other manufacturer communications filed against the Nissan Titan under the same component group (air bags), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| NTB19-071D | Service bulletin | Sep 19, 2024 | DTC B00A0-00 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulleti… |
| PD120 | Service bulletin | Aug 6, 2024 | VOLUNTARY SAFETY RECALL CAMPAIGN 2021 AND 2024 TITAN/TITAN XD; AIR BAG DIAGNOSIS SENSOR UNIT Check Service COMM or Dealer Business Systems… |
| NTB23-066 | Service bulletin | Aug 15, 2023 | VOLUNTARY SERVICE CAMPAIGN 2020-2023 TITAN; AIR BAG CONTROL UNIT REPROGRAM INTRODUCTION Nissan is conducting this voluntary service cam… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Nissan, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Nissan PC977 2020-2023 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the PC977 2020-2023 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does PC977 2020-2023 cover?
The manufacturer filed it against 4 model years: 2023 Nissan Titan, 2022 Nissan Titan, 2021 Nissan Titan, 2020 Nissan Titan. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: 2020-2023 Nissan Titan: built 13 Dec 2019 – 31 Jan 2023 — the build date is on the certification label in the driver’s door jamb.