Nissan bulletin NTB21-072A
What it saysA/C inoperative with DTC B20C8-14 stored in the ipdm E/R this bulletin has been amended. NHTSA’s full summary ↓
Nissan filed this with NHTSA as a service bulletin dated Jun 13, 2023, received Jun 19, 2023, about the visibility/wiper. It names 3 model years (2021–2022). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.
A/C INOPERATIVE WITH DTC B20C8-14 STORED IN THE IPDM E/R This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| NTB21-072A | Service bulletin | Jun 13, 2023 | 10237834 | PDF, 2,551 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 3 model years this bulletin names have filed 677 complaints with NHTSA since 2015.
The panoramic sunroof on our vehicle unexplainably shattered. We just purchased this vehicle less than 5 days prior to this occurring. It happened while it was parked in the drive way.
2022 Nissan Pathfinder · Visibility/Wiper · filed with NHTSA Jul 8, 2022 · ODI 11472991
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the visibility/wiper
Source: same model, same component group4 other manufacturer communications filed against these Nissan models under the same component group (visibility/wiper), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| NTB17-019H | Service bulletin | Apr 30, 2024 | WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions o… |
| NTB13-028I | Service bulletin | Apr 30, 2024 | REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previ… |
| NTB09-081K | Service bulletin | Apr 30, 2024 | WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulleti… |
| NTB23-072 | Service bulletin | Oct 9, 2023 | GURGLING NOISE FROM MOONROOF AFTER IT RAINS IF YOU CONFIRM The customer states they hear a gurgling / drip / drain noise from the moonro… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Nissan, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Nissan NTB21-072A a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the NTB21-072A repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does NTB21-072A cover?
The manufacturer filed it against 3 model years: 2022 Nissan Pathfinder, 2022 Nissan Rogue, 2021 Nissan Rogue. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: built on or before 24 Mar 2022; built on or before 6 Jun 2022 — the build date is on the certification label in the driver’s door jamb.