Mercedes-Benz bulletin LI32.25-P-079708
What it saysComplaint Metallic clattering/noise from the area of the dashboard on uneven roads Cause A loose upper metal plate in the head bearing (support bushing) causes the noises. NHTSA’s full summary ↓
Mercedes-Benz filed this with NHTSA as a service bulletin dated Sep 4, 2025, received Sep 5, 2025, about the suspension. It names 10 model years (2022–2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationComplaint Metallic clattering/noise from the area of the dashboard on uneven roads Cause A loose upper metal plate in the head bearing (support bushing) causes the noises. Remedy 1 - Check for loose metal plate by tapping your finger against the metal plate in the head bearing. See video "Rattling Noises" for reference. Metallic noises audible? • Yes: Replace head bearing (support bushing). • No: Replace shock-absorber strut. 2 - If the noises are still present after the head bearing (support bushing) is replaced, please replace the shock-absorber struts.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| LI32.25-P-079708 | Service bulletin | Sep 4, 2025 | 11022842 | PDF, 36 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themAlso filed against model years this site has no page for: 2024 Mercedes-Benz AMG C63 S E.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 9 model years this bulletin names have filed 260 complaints with NHTSA since 2015.
The steering and suspension system appears to be malfunctioning. The vehicle consistently pulls to the right during normal driving and does not track straight when the steering wheel is held centered. This condition requires constant steering correction and affects vehicle stability and control.
2025 Mercedes-Benz E-Class · Suspension · filed with NHTSA Dec 17, 2025 · ODI 11705480
Dealership: Mercedes-Benz of Santa Fe, 2586 Camino Entrada, Santa Fe, NM 87507 I am filing this complaint regarding multiple unresolved safety defects in my 2024 Mercedes-Benz C300 persisting across numerous repair visits since February 2026.
2024 Mercedes-Benz C-Class · Suspension · filed with NHTSA Jun 11, 2026 · ODI 11743560
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the suspension
Source: same model, same component group18 other manufacturer communications filed against these Mercedes-Benz models under the same component group (suspension), newest first. The eight newest are listed; the rest are on the Mercedes-Benz list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| PSL-NCU Return Parts 9/18 | Other | Sep 18, 2026 | Dear Dealer Partners, The part numbers listed in the chart below should no longer be installed and any existing stock must be returned to yo… |
| LI33.20-P-078406 | Service bulletin | Jul 8, 2026 | Complaint Creaking noise, in irregular sequence when driving slowly in combination with slight steering movements and/or Creaking/crackling… |
| LI32.34-P-080645 | Service bulletin | Jun 12, 2026 | Complaint Rattle or clunking noise from underneath the vehicle when driving over uneven/bumpy surfaces. Cause Internal tolerances of the ele… |
| LI40.10-P-061032 | Service bulletin | May 15, 2026 | Complaint Noises at the front axle when cornering or maneuvering (video files attached) Note: Save video files locally and play them with Wi… |
| LI35.10-P-078931 | Service bulletin | May 13, 2026 | Complaint Potential corrosion on the rear axle carrier Cause Due to market-specific conditions such as moisture, ingress of dirt and/or envi… |
| LI32.35-P-079752 | Service bulletin | Feb 13, 2026 | Complaint Shock symbol in instrument cluster with "Do Not Drive Over 50MPH" message AND DTC's in A108/2 or A108/3: U013281 - Communication w… |
| LI32.35-P-079965 | Service bulletin | Feb 9, 2026 | Complaint Model Year 2019-2022 167 (GLE/GLS) - Instrument Cluster Message for Suspension "Do Not Drive Over 50MPH" with or without Illuminat… |
| LI32.25-P-079706 | Service bulletin | Jan 30, 2026 | Complaint: Clattering noise from area of hood with steel suspension. Cause: Missing helical spring shim… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mercedes-Benz, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mercedes-Benz LI32.25-P-079708 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the LI32.25-P-079708 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Mercedes-Benz warranty extension on file lists the ones Mercedes-Benz has filed.
Which vehicles does LI32.25-P-079708 cover?
The manufacturer filed it against 10 model years: 2025 Mercedes-Benz C-Class, 2024 Mercedes-Benz C-Class, 2023 Mercedes-Benz C-Class, 2022 Mercedes-Benz C-Class, 2025 Mercedes-Benz E-Class, 2025 Mercedes-Benz GLC-Class and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.