Mercedes-Benz service campaign 2024060005
What it saysMercedes-Benz AG, the manufacturer of Mercedes-Benz, has determined that on certain MY 2024-2025 CLE (236 platform) and E-Class (214 platform) vehicles, the MBUX System software does not correspond to current production… NHTSA’s full summary ↓
Mercedes-Benz filed this with NHTSA as a service campaign dated Jun 15, 2024, received Jun 30, 2024, about the electrical system. It names 2 model years (2024). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationPicked out of NHTSA’s summary below, word for word. The document itself is the record, and the dealer checks the VIN.
Mercedes-Benz AG, the manufacturer of Mercedes-Benz, has determined that on certain MY 2024-2025 CLE (236 platform) and E-Class (214 platform) vehicles, the MBUX System software does not correspond to current production specifications. The MBUX System will receive a software update that contains a range of general functional and system improvements for a better infotainment experience. MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will update the MBUX System software.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 2024060005 | Service campaign | Jun 15, 2024 | 11002610 | PDF, 692 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 2 model years this bulletin names have filed 19 complaints with NHTSA since 2015. 8 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
The contact owns a 2024 Mercedes Benz E. The contact stated that while the vehicle was parked, and started, the instrument panel and infotainment screen became blank. No warning indicators or audible assistance and other vehicle assistance were not able to display due to the failure.
2024 Mercedes-Benz E-Class · Electrical System · filed with NHTSA Jun 2, 2026 · ODI 11741513
I am filing this safety complaint regarding my 2024 Mercedes-Benz CLE 300, VIN , license plate . The recall concerns the instrument cluster / infotainment control unit software.
2024 Mercedes-Benz CLE-Class · Electrical System · filed with NHTSA May 12, 2026 · ODI 11737352
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group102 other manufacturer communications filed against these Mercedes-Benz models under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Mercedes-Benz list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| LI47.70-P-079912 | Service bulletin | Sep 29, 2026 | Complaint Vehicle will not start after DC charging Warning in the instrument cluster related to High‑voltage on board electrical system The… |
| LI54.71-P-079104 | Service bulletin | Sep 11, 2026 | Complaint Traffic sign symbol for "Traffic Sign Assist" is blinking in instrument cluster without obvious cause usually with one of the foll… |
| LI82.60-P-079747 | Service bulletin | Sep 4, 2026 | Complaint The Apple Music app is no longer available in the head unit apps menu after updating the software of the… |
| LI54.65-P-080132 | Service bulletin | Aug 12, 2026 | Complaint 1. General Diagnostic Tips 2. One or More PARK Sensor Activations 3. Red Ring Around Vehicle 4. "Active Parking and Parking Assist… |
| LI54.10-P-080880 | Service bulletin | Aug 12, 2026 | Complaint Customer Complaint: - AC charging is not possible. - The departure time, charging pause, location-based charging or target SOC lim… |
| LI54.10-P-080881 | Service bulletin | Aug 11, 2026 | Complaint AC and DC charging are not possible. The white LED on the charging inlet completely goes OFF after plugging in the charging cable.… |
| LI82.85-P-079087 | Service bulletin | Aug 6, 2026 | Complaint A popup is seen on the HU with the message "data connection temporarily not available". Potentially affected functionalities in NT… |
| LI82.60-P-080806 | Service bulletin | Aug 4, 2026 | Complaint After an "Over the Air" update (OTA), FM or SDARS radio reception is limited; only a few stations are found. Cause The firmware in… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mercedes-Benz, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mercedes-Benz 2024060005 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 2024060005 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does 2024060005 cover?
The manufacturer filed it against 2 model years: 2024 Mercedes-Benz CLE-Class, 2024 Mercedes-Benz E-Class. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.