Mercedes-Benz service campaign 2024020011
What it saysThe vehicles were visible and flagged in VMI as “OPEN” on March 15, 2024. NHTSA’s full summary ↓
Mercedes-Benz filed this with NHTSA as a service campaign dated Jul 16, 2024, received Jul 26, 2024, about the structure. It names 2 model years (2023–2024). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThe vehicles were visible and flagged in VMI as “OPEN” on March 15, 2024. Unrepaired affected vehicles will be removed from VMI on July 15, 2024.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 2024020011 | Service campaign | Jul 16, 2024 | 11005265 | PDF, 101 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 2 model years this bulletin names have filed 55 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group12 other manufacturer communications filed against the Mercedes-Benz EQE under the same component group (structure), newest first. The eight newest are listed; the rest are on the Mercedes-Benz list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| LI82.62-P-078631 | Service bulletin | Sep 14, 2026 | Complaint Clanking noise from the area of the speakers in the doors. Cause Under analysis. Remedy To narrow down the cause, first of all rem… |
| LI72.20-P-075746 | Service bulletin | Aug 24, 2026 | Complaint Tailgate opens unintentionally. Cause Accidental or unnoticed activation of the button to open the tailgate on the vehicle key. EX… |
| LI72.00-P-080885 | Service bulletin | Aug 14, 2026 | Complaint The Dark Chrome finish on the retractable door handle appears discolored, stained, or faded. The discoloration is typically visibl… |
| PSL-NCU Return Parts 7/3 | Other | Jul 3, 2026 | Dear Mercedes-Benz USA Dealers, The part numbers listed in the chart below should no longer be installed, and any existing stock must be ret… |
| LI80.20-P-078308 | Service bulletin | Mar 23, 2026 | Complaint Depending on the identified problem (items 1-4), please implement the corresponding Remedy below (items 1-4): 1. KeylessGo sensor… |
| LI72.20-P-078560 | Service bulletin | Nov 4, 2024 | Complaint A creaking noise can sometimes be heard when the automatic tailgate is closing/opening. Cause Grease in the upper ball socket… |
| LI72.10-P-074316 | Service bulletin | Oct 23, 2024 | Complaint • The flush-mounted door handle could jam when it is pulled out and may move in a jerky manner when doing so. • In the area of the… |
| LI77.21-P-074971 | Service bulletin | Oct 3, 2024 | Complaint Sliding sunroof panel of panoramic sliding sunroof reversed (temporarily, once, multiple times) during closing process without ent… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mercedes-Benz, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mercedes-Benz 2024020011 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 2024020011 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does 2024020011 cover?
The manufacturer filed it against 2 model years: 2024 Mercedes-Benz EQE, 2023 Mercedes-Benz EQE. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.