Mazda bulletin SA-040-23
What it saysSome customers may experience a squeak noise by the center console, this is caused by the center console rubbing on the seat. NHTSA’s full summary ↓
Mazda filed this with NHTSA as a service bulletin dated Jul 14, 2023, received Aug 5, 2023, about the seats. It names 4 model years (2021–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationSome customers may experience a squeak noise by the center console, this is caused by the center console rubbing on the seat.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SA-040-23 | Service bulletin | Jul 14, 2023 | 10240489 | PDF, 498 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 4 model years this bulletin names have filed 328 complaints with NHTSA since 2015. 5 of them name Seats — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
2024 Mazda CX-5 Turbo Premium I am writing to express my disappointment with a recent purchase: the 2024 Mazda CX-5 Turbo Premium. While I appreciate the vehicle’s performance and overall design, I am extremely dissatisfied with the comfort level of the front seats.
2024 Mazda CX-5 · Seats · filed with NHTSA Sep 23, 2025 · ODI 11689211
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the seats
Source: same model, same component group5 other manufacturer communications filed against the Mazda CX-5 under the same component group (seats), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 09-001-26 | Service bulletin | Jan 7, 2026 | There are wrinkles on the leather seat cushion and/or seat back surface at PDI, when new vehicle is delivered, or when new upholstery is ins… |
| 09-030-25 | Service bulletin | Aug 1, 2025 | The front seats on some vehicles (equipped with 6-way power seats) may not slide forward or backward when operating the power seat slide swi… |
| 09-036-24 | Service bulletin | Jul 18, 2024 | At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. NO… |
| 09-035-24 | Service bulletin | Jul 17, 2024 | Some vehicles may experience the seat ventilation system still on after the engine has been turned off, in some cases this causes the batter… |
| 09-007-23c | Service bulletin | Nov 20, 2023 | At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mazda, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mazda SA-040-23 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SA-040-23 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Mazda warranty extension on file lists the ones Mazda has filed.
Which vehicles does SA-040-23 cover?
The manufacturer filed it against 4 model years: 2024 Mazda CX-5, 2023 Mazda CX-5, 2022 Mazda CX-5, 2021 Mazda CX-5. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.