Mazda bulletin PF-23-09
What it saysMNAO has recently found an increase in non-returned cores within the United Radio (UR) exchange program. NHTSA’s full summary ↓
Mazda filed this with NHTSA as a service bulletin dated Sep 14, 2023, received Oct 5, 2023, about the equipment. It names 22 model years (2021–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationMNAO has recently found an increase in non-returned cores within the United Radio (UR) exchange program. As a reminder, dealers have 90 days, after the order is placed, to return the exchanged part. Failure to return the exchanged part will result in a debit of the full component price. It is highly recommended to set a calendar reminder at the time of the order for no more than 60 days to ensure all orders are returned if repaired and if not repaired, contact the customer to cancel the order and return the unit.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| PF-23-09 | Service bulletin | Sep 14, 2023 | 10243559 | PDF, 135 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 22 model years this bulletin names have filed 1,227 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group32 other manufacturer communications filed against these Mazda models under the same component group (equipment), newest first. The eight newest are listed; the rest are on the Mazda list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| CSP04 | Service campaign | Feb 19, 2026 | Customer Service Program (CSP) 04 – Connected Services Deactivated – All applicable Mazda vehicles. There is no Repair Procedure or Warrant… |
| 16-002-24 | Service bulletin | Apr 25, 2024 | Some customers may experience the following symptoms with these software versions: (7000C0A-NA12_10016) It may not be possible to connect t… |
| 16-001-24 | Service bulletin | Apr 19, 2024 | Some customers may experience the following symptoms with these software versions: (Ver. 7230C**-NA03_10022). The person on the line may hea… |
| SA-021-24 | Service bulletin | Apr 9, 2024 | Some customers may complain about intermittent audio no sound from the MAZDA CONNECT infotainment system and/or static noise from the speake… |
| SA-017-24 | Service bulletin | Mar 14, 2024 | Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during… |
| ONP09 | Service bulletin | Mar 14, 2024 | Launch of Owner Notification Program ONP09 â 2023MY Mazda CX-50 Wind Noise from Roof Rack Crossbars. Mazda Motor Corporation has decided t… |
| SA-012-24 | Service bulletin | Feb 13, 2024 | Some customers may experience a Bluetooth phone call with low volume from the phone side (caller can barely hear the other side). Be advised… |
| 09-011-24 | Service bulletin | Feb 12, 2024 | Some customers may complain that the cup holder lid does not open/close. This malfunction is caused by a fracture of the cup holder lidâs… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mazda, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mazda PF-23-09 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the PF-23-09 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does PF-23-09 cover?
The manufacturer filed it against 22 model years: 2021 Mazda CX-3, 2024 Mazda CX-30, 2023 Mazda CX-30, 2022 Mazda CX-30, 2021 Mazda CX-30, 2024 Mazda CX-5 and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.