Mazda service campaign MSP62
Mazda filed this with NHTSA as a service campaign dated Mar 12, 2025, received Apr 2, 2025, about the suspension — 3 documents under this number: MSP62 Parts and Warranty, MSP62 Repair, MSP62 Dealer Letter. It names 1 model year (2024). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationMSP62 - MAZDA SERVICE PROGRAM - 2024 CX-90 - ABNORMAL NOISE FROM FRONT OF VEHICLE. Mazda Motor Corporation has decided to conduct a Mazda Service Program (MSP62) for vehicles in the U.S. and U.S. Territories. Mazda vehicles sold in Canada and Mexico are also affected by MSP62 and must be repaired if presented to your dealership. MAZDA SALES AND SERVICE TEAMS - ACTION ITEM: There are approximately 20 vehicles in stock at U.S. Mazda dealers which must be repaired prior to delivery. All Mazda dealers must quarantine any affected new, used or CPO in-stock vehicles until the repair is completed. The affected dealer inventory list was provided to each District Service Manager with the notification of this dealer email. Once completed, the car can be delivered, and the Warranty claim can be submitted later without penalty since the car has been repaired. Outline of Concern: Some vehicles may exhibit a creaking or squeaking noise from the lower arm at the front suspension when traveling over a bump and while turning at low-speed. Causal factor: A stick-slip phenomenon may occur between the stopper rubber and the bracket in the front lower arm. There are 18,127 vehicles affected by this campaign in the U.S. and U.S. Territories. Important Note: Certain vehicles repaired under TSB# 02-002/24 are excluded from this MSP but others may be included. If the MSP62 is Open in eMDCS Warranty Inquiry, please perform the repair.
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| MSP62 Parts and Warranty | Service campaign | Mar 12, 2025 | 11016303 | not yet checked |
| MSP62 Repair | Service campaign | Mar 12, 2025 | 11016302 | not yet checked |
| MSP62 Dealer Letter | Service campaign | Mar 12, 2025 | 11016301 | not yet checked |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mazda MSP62 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the MSP62 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does MSP62 cover?
The manufacturer filed it against 1 model year: 2024 Mazda CX-90. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.