Mazda service campaign DRW56
What it saysOn the subject vehicles, the beltline moldings may be detached from the door body, leading to poor appearance. NHTSA’s full summary ↓
Mazda filed this with NHTSA as a service campaign dated Oct 30, 2024, received Nov 4, 2024, about the structure. It names 1 model year (2025). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationOn the subject vehicles, the beltline moldings may be detached from the door body, leading to poor appearance. There are only 57 vehicles affected in the USA for this concern.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| DRW56 | Service campaign | Oct 30, 2024 | 11009662 | PDF, 141 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 48 complaints with NHTSA since 2015. 4 of them name Structure — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
Door handle cables detach easily which prevents the door from being opened from the inside. It has happened to me twice on my driver side door the last 5 months. Research online shows this is a very common problem with newer Mazdas and it is a major safety hazard as it prevents easy exit from the vehicle in the event of an emergency…
2025 Mazda CX-50 · Structure · filed with NHTSA May 2, 2026 · ODI 11735272
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group28 other manufacturer communications filed against the Mazda CX-50 under the same component group (structure), newest first. The eight newest are listed; the rest are on the Mazda list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| DRW60 | Service campaign | Sep 25, 2026 | Subject: Notification of Dealer Re-Work (DRW60) – 2026MY CX-50 and CX-50 Hybrid - Rear Door Glass Holder Detach Issue Dear Mazda Dealer Coll… |
| SA-031-26 | Service bulletin | Apr 30, 2026 | DESCRIPTION Some vehicles may require the replacement of a damaged VIN plate or vehicle certification label. To obtain a replacement VIN pla… |
| SA-008-26a | Service bulletin | Apr 21, 2026 | During PDI, an indentation in the rear bumper may be noticed, or in some cases, the customer may return after delivery to report the indenta… |
| SA-021-26 | Service bulletin | Apr 4, 2026 | This Service Alert supersedes the previously issued SAs and bulletin(s) listed below: The changes are noted below in red. SA-010/23 02/09/23… |
| SA-008-26 | Service bulletin | Feb 21, 2026 | This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-041/25 10/31/25 and 09/10/25 During PDI, an in… |
| 09-006-26 | Service bulletin | Jan 27, 2026 | Some customers may report hearing an unusual noise coming from the power liftgate (PLG) when it is unlatching to open or latching closed. Th… |
| SA-004-26 | Service bulletin | Jan 20, 2026 | Some customers may complain that a door beltline molding is loose, fell off, or is missing. |
| 09-045-25 | Service bulletin | Dec 4, 2025 | Some customers may experience that the fuel lid and charge lid do not lock or unlock during door lock/unlock operation. This is caused by: I… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mazda, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mazda DRW56 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the DRW56 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does DRW56 cover?
The manufacturer filed it against 1 model year: 2025 Mazda CX-50. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.