Mazda bulletin 09-019-24
What it saysSome vehicles may exhibit crack(s) on the left and/or right side retractable hardtop quarter garnish (1). NHTSA’s full summary ↓
Mazda filed this with NHTSA as a service bulletin dated Mar 26, 2024, received Apr 2, 2024, about the structure. It names 7 model years (2016–2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
Get the next Mazda MX-5 bulletin by email Weekly, only when something new is filed. Nothing else; one-click unsubscribe.
What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.
Some vehicles may exhibit crack(s) on the left and/or right side retractable hardtop quarter garnish (1). The molding material on the retractable hardtop quarter garnish may accelerate the deterioration of the quarter garnish, resulting in the cracks. To eliminate this concern, the molding material on the retractable hardtop quarter garnish has been improved.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 09-019-24 | Service bulletin | Mar 26, 2024 | 10252375 | PDF, 246 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
Email me new Mazda bulletins for the MX-5
A weekly email, sent only in a week when Mazda files something new with NHTSA for the model you pick — service bulletins, campaigns, warranty extensions, over-the-air notices, every model year. Nothing else is sent; one-click unsubscribe in every message. Separate from recall alerts.
What owners reported
Source: NHTSA complaint databaseOwners of the 7 model years this bulletin names have filed 64 complaints with NHTSA since 2015. 5 of them name Structure — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
Started from creak noise as car start to move, accelerate or stop. Now it developed to some ticking noise every time car accelerate or decelerate. The car is only at about 9700 mi went to spreen Mazda loma linda ca to inspect the car. They said it is normal and come back when it gets worse
2018 Mazda MX-5 · Structure · filed with NHTSA Nov 22, 2019 · ODI 11281684
The top windshield trim piece popped off while on the highway. The windshield has never been replaced and this trim piece has never been removed. All but one of the clips failed
2016 Mazda MX-5 · Structure · filed with NHTSA Aug 11, 2022 · ODI 11478826
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group12 other manufacturer communications filed against the Mazda MX-5 under the same component group (structure), newest first. The eight newest are listed; the rest are on the Mazda list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 09-020-26 | Service bulletin | Jun 18, 2026 | DESCRIPTION Some vehicles may exhibit scratches (1) on the rear of the seat back bar garnish (2) from contact with the convertible top (3).… |
| SA-031-26 | Service bulletin | Apr 30, 2026 | DESCRIPTION Some vehicles may require the replacement of a damaged VIN plate or vehicle certification label. To obtain a replacement VIN pla… |
| 09-007-26 | Service bulletin | Jan 31, 2026 | Some vehicles may exhibit the power window(s) not working properly (window does not move or has fallen into the door) and/or making an abnor… |
| SA-048-25 | Service bulletin | Oct 15, 2025 | To improved customer experience, an operational modification has been made to unlock the trunk lid after Dynamic Stability Control (DSC) rep… |
| SA-039/25 | Service bulletin | Aug 22, 2025 | Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. T… |
| 09-046-24 | Service bulletin | Oct 25, 2024 | Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a co… |
| SA-058-24 | Service bulletin | Aug 15, 2024 | Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. T… |
| SA-056-24 | Service bulletin | Aug 13, 2024 | Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mazda, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mazda 09-019-24 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 09-019-24 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Mazda warranty extension on file lists the ones Mazda has filed.
Which vehicles does 09-019-24 cover?
The manufacturer filed it against 7 model years: 2023 Mazda MX-5, 2022 Mazda MX-5, 2021 Mazda MX-5, 2020 Mazda MX-5, 2018 Mazda MX-5, 2017 Mazda MX-5 and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: 2016-2023 MX-5: built before 17 Nov 2023 — the build date is on the certification label in the driver’s door jamb.