Maserati bulletin CUSTOMER SERVICE NOTIFICATION 787
What it saysCertain Maserati Grecale (M182) Trofeo listed in MODISCS+ are involved in a Customer Service Notification (CSN) concerning the RSRA (Rear Seat Reminder Alert). NHTSA’s full summary ↓
Maserati filed this with NHTSA as a manufacturer communication dated Jun 9, 2025, received Jun 17, 2025, about the seats — 1 document under this number: MAS004751 CSN 25-06. It names 1 model year (2025). A manufacturer communication is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationCertain Maserati Grecale (M182) Trofeo listed in MODISCS+ are involved in a Customer Service Notification (CSN) concerning the RSRA (Rear Seat Reminder Alert).
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| MAS004751 CSN 25-06 | Other | Jun 9, 2025 | 11019557 | PDF, 216 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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More bulletins about the seats
Source: same model, same component group2 other manufacturer communications filed against the Maserati Grecale under the same component group (seats), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| RAPID UPDATE 801 | Service campaign | Sep 8, 2025 | This Rapid Update instructs dealers to inspect the front seat lumbar support system on certain Maserati Grecale vehicles. The goal is to co… |
| MAS003888 | Service bulletin | Dec 15, 2023 | Rapid Update 686 for the verification and possible restoration of the Bowden cable connection check for folding the rear seats. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Maserati, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Maserati CUSTOMER SERVICE NOTIFICATION 787 a recall?
No. A manufacturer communication is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the CUSTOMER SERVICE NOTIFICATION 787 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does CUSTOMER SERVICE NOTIFICATION 787 cover?
The manufacturer filed it against 1 model year: 2025 Maserati Grecale. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.