Maserati service campaign CUSTOMER SERVICE NOTIFICATION 782
What it saysCustomer Service Notification 782 M182 & M189 BEV – OBCM Software Update. NHTSA’s full summary ↓
Maserati filed this with NHTSA as a service campaign dated Apr 10, 2025, received Apr 24, 2025 — 1 document under this number: MAS004691 CSN 25-04. It names 5 model years (2023–2025). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationCustomer Service Notification 782 M182 & M189 BEV – OBCM Software Update. Certain Maserati GranTurismo (M189) Grecale (M182) BEV MY24 MY25 listed in MODISCS+ are involved in a Customer Service Notification (CSN)to update the OBCM (On-Board Charger Control Module) software. This software introduces a new recharging strategy to prevent a potential issue where the customer may be unable to start charging the high-voltage (HV) battery using an external charging station.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| MAS004691 CSN 25-04 | Service campaign | Apr 10, 2025 | 11017193 | PDF, 202 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themAlso filed against model years this site has no page for: 2023 Maserati Granturismo; 2024 Maserati Nuova Granturismo.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 3 model years this bulletin names have filed 3 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Maserati, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Maserati CUSTOMER SERVICE NOTIFICATION 782 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the CUSTOMER SERVICE NOTIFICATION 782 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does CUSTOMER SERVICE NOTIFICATION 782 cover?
The manufacturer filed it against 5 model years: 2024 Maserati GranTurismo, 2025 Maserati Grecale, 2024 Maserati Grecale, 2023 Maserati Granturismo, 2024 Maserati Nuova Granturismo. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.