Lexus bulletin L-SB-0037-23
What it saysTSB: Some 2021 ? 2024 model year Lexus vehicles use hub bolts in place of studs/nuts to fasten the wheels to the vehicle. NHTSA’s full summary ↓
Lexus filed this with NHTSA as a service bulletin dated Jul 3, 2023, received Aug 28, 2023, about the wheels. It names 36 model years (2021–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationTSB: Some 2021 ? 2024 model year Lexus vehicles use hub bolts in place of studs/nuts to fasten the wheels to the vehicle. If non-compatible wheels or hub bolts/nuts are installed, there is increased risk that the wheel(s) could come off resulting in a crash. This service bulletin outlines the physical differences and precautions that should be taken when servicing different wheel and wheel fastener types.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| L-SB-0037-23 | Service bulletin | Jul 3, 2023 | 10241386 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 36 model years this bulletin names have filed 513 complaints with NHTSA since 2015. 8 of them name Wheels — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
I was driving at 45 mph during a sunny day with normal traffic flow. The right rear tire had suddenly exploded. It almost caused a major accident. Upon inspection, the tire was totally blew out. Only the rim was left. The tire expert at Northside Lexus dealer in Houston said he had seen hundreds of blow out tires on Lexus like that.
2023 Lexus RZ · Wheels · filed with NHTSA Oct 29, 2025 · ODI 11696241
The car was taken into Lexus under warranty January 2026. There a loud noise coming from the car when it is going down the road. Lexus tried to say it must be the tires. The car was under 3 years old. I replaced the front tires any way. There cars noise even louder and it was not fixed. I feel the car is un-safe.
2023 Lexus ES · Wheels · filed with NHTSA Jul 15, 2026 · ODI 11750663
I purchased a new Lexus NX 350 on Oct 15, 2022. On Aug 7, 2023, with 6300 miles, my tire and wheel flew off while I was exiting a 5 lane highway. The tire continued rolling and went through the windshield of another vehicle. I was able to get the car off to the side of the exit ramp while riding on the rotor.
2022 Lexus NX · Wheels · filed with NHTSA Sep 30, 2023 · ODI 11547533
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the wheels
Source: same model, same component group3 other manufacturer communications filed against these Lexus models under the same component group (wheels), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| L-SB-0067-23 | Service bulletin | Dec 20, 2024 | TSB: During the manufacturing process, tires are mounted on the vehicle as matched sets to help reduce conditions such as pulling or driftin… |
| L-SB-0025-23 | Service bulletin | Dec 20, 2024 | TSB: During the manufacturing process, tires are mounted on the vehicle as matched sets to help reduce conditions such as pulling or driftin… |
| LSB002523 | Service bulletin | Aug 24, 2023 | TSB: During the manufacturing process, tires are mounted on the vehicle as matched sets to help reduce conditions such as pulling or driftin… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Lexus, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Lexus L-SB-0037-23 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the L-SB-0037-23 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Toyota warranty extension on file lists the ones Toyota has filed.
Which vehicles does L-SB-0037-23 cover?
The manufacturer filed it against 36 model years: 2024 Lexus ES, 2023 Lexus ES, 2022 Lexus ES, 2021 Lexus ES, 2023 Lexus GX, 2022 Lexus GX and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.