Kia bulletin TSB_ELE271_R2
What it saysINVERTER COOLANT/DEBRIS FLUSHING/REPLACEMENT FOR CLUSTER MESSAGE "REFILL INVERTER COOLANT" (SA515) - This bulletin has been revised to include additional information. NHTSA’s full summary ↓
Kia filed this with NHTSA as a service bulletin dated Oct 23, 2023, received Nov 3, 2023, about the engine. It names 2 model years (2021–2022). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.
TECHNICAL SERVICE BULLETIN: SERVICE ACTION: INVERTER COOLANT/DEBRIS FLUSHING/REPLACEMENT FOR CLUSTER MESSAGE "REFILL INVERTER COOLANT" (SA515) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to flush out the inverter low-conductivity coolant (BSC-1) on certain 2021-2022MY Sorento HEV (MQ4 HEV) vehicles produced from September 2, 2020 through September 29, 2021 and Sorento PHEV (MQ4 PHEV) vehicles produced from June 29, 2021 through October 1, 2021, which may exhibit a "Refill inverter coolant" message displayed on the instrument cluster due to poor flow of coolant/antifreeze inside the low-conductivity coolant pipe. In most cases, the inverter reservoir tank coolant may be filled to normal level and no diagnostic trouble codes (DTC)s are stored due to an increase operation of the electric water pump (EWP) that is 2,800 RPMs or more when checked.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| TSB_ELE271_R2 | Service bulletin | Oct 23, 2023 | 10244291 | PDF, 1,087 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 2 model years this bulletin names have filed 504 complaints with NHTSA since 2015. 238 of them name Engine, Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On XXX, during a 13 hour return trip from , while traveling at speeds of approximately 80 mph on the interstate in mountainous terrain with my family in the vehicle, the instrument cluster displayed a message instructing me to stop driving and take the vehicle to service due to a battery problem.
2022 Kia Sorento · Electrical System · filed with NHTSA Sep 4, 2026 · ODI 11762127
On we were driving the Kia at slow speed due to snow on the road when a warning light came on which we think said hybrid vehicle failure pull over. The car stopped and the traffic lane with the engine off. The car would not start and we were exposed to traffic.
2021 Kia Sorento · Electrical System · filed with NHTSA Jan 21, 2025 · ODI 11637251
The vehicle's oil was changed at Transitowne Kia of West Seneca, NY on 10/19/24 with 19,576 on the odometer. During the oil change, a Kia multi-point inspection was performed. No leaks or other concerns were found.
2022 Kia Sorento · Engine · filed with NHTSA Oct 23, 2024 · ODI 11621452
In depth: 2022 Kia Sorento engine problems → · 2021 Kia Sorento engine problems → · 2021 Kia Sorento electrical problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the engine
Source: same model, same component group17 other manufacturer communications filed against the Kia Sorento under the same component group (engine), newest first. The eight newest are listed; the rest are on the Kia list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SC365 | Emissions | Sep 10, 2026 | TECHNICAL SERVICE BULLETIN: VOLUNTARY EMISSIONS SERVICE CAMPAIGN: This bulletin provides the procedure to update the emissions‑related logic… |
| SC340 | Emissions | Apr 4, 2026 | VOLUNTARY EMISSIONS SERVICE CAMPAIGN: THETA II 2.4L GDI EMISSIONS: ECM LOGIC IMPROVEMENT (SC340 REVISION 5) - This bulletin has been revised… |
| CA2516 | Service bulletin | Apr 1, 2026 | TECHNICAL SERVICE BULLETIN: CUSTOMER ACTION: ECU LOGIC IMPROVEMENT FOR DTC P2B59F0 (CA2516) - This bulletin provides information to upgrade… |
| WTY026_QA | Service bulletin | Mar 18, 2026 | TECHNICAL SERVICE BULLETIN: OIL PRESSURE SWITCH (OPS) REPLACEMENT - This bulletin has been revised to include additional information. New/re… |
| SC325 | Emissions | Feb 20, 2026 | TECHNICAL SERVICE BULLETIN: VOLUNTARY EMISSIONS SERVICE CAMPAIGN: AEWP INSPECTION AND REPLACEMENT (SC325) - This bulletin has been revised t… |
| DC26 | Service campaign | Feb 10, 2026 | TECHNICAL SERVICE BULLETIN: DATA COLLECTION: EXTRACT CALIFORNIA EMISSIONS DATA FROM ECU (DC26) - This bulletin has been revised to include a… |
| CA2508 | Service bulletin | Dec 8, 2025 | TECHNICAL SERVICE BULLETIN: ITM REPLACEMENT AND ECM & TCM LOGIC IMPROVEMENT (CA2508) - This bulletin provides information to replace the Int… |
| SC353 | Service campaign | Nov 13, 2025 | TECHNICAL SERVICE BULLETIN: VOLUNTARY SERVICE CAMPAIGN: ENGINE REPLACEMENT FOR COOLANT LEAK (SC353) - This bulletin provides information to… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Kia, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Kia TSB_ELE271_R2 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the TSB_ELE271_R2 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Kia warranty extension on file lists the ones Kia has filed.
Which vehicles does TSB_ELE271_R2 cover?
The manufacturer filed it against 2 model years: 2022 Kia Sorento, 2021 Kia Sorento. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: 2021-2022MY Sorento HEV (MQ4 HEV): built on or after 2 Sep 2020; 2021-2022MY Sorento HEV (MQ4 HEV): built 29 Jun 2021 – 1 Oct 2021; Sorento HEV (MQ4 HEV): built 2 Sep 2020 – 29 Sep 2021 — the build date is on the certification label in the driver’s door jamb.