Kia bulletin PS770
What it saysThis Pitstop provides information regarding the disposal of the headlamp assembly desiccant/absorbent pack(s) on some 2020-2024MY Telluride (ON) vehicles equipped with either Halogen or LED lamps. NHTSA’s full summary ↓
Kia filed this with NHTSA as a service bulletin dated Aug 9, 2024, received Sep 6, 2024, about the exterior lighting. It names 5 model years (2020–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis Pitstop provides information regarding the disposal of the headlamp assembly desiccant/absorbent pack(s) on some 2020-2024MY Telluride (ON) vehicles equipped with either Halogen or LED lamps. The headlamp desiccant pack(s) may expand over time during normal vehicle operation. Desiccant pack expansion is normal. Desiccant packs are a consumable part and once the pack has fully expanded, it is no longer a functioning part. If the desiccant pack/bracket is determined to be expanded as shown below, it is recommended to be removed from the dust cap and then be discarded without a required replacement.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| PS770 | Service bulletin | Aug 9, 2024 | 11007164 | PDF, 130 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 5 model years this bulletin names have filed 1,878 complaints with NHTSA since 2015. 184 of them name Exterior Lighting — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2020 Kia Telluride, the 33 owners who gave an odometer reading for Exterior Lighting reported it at a median of 12,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
The headlights at night are poor. They do not illuminate traffic signs such as: speed limit, stop, street/highway info, yield, warning, etc. when you approach a the upside of a hill, visibility is limited to 30-50 feet. Side vision when turning is non-existent. This occurs at night when in motion and stopped
2020 Kia Telluride · Exterior Lighting · filed with NHTSA Sep 16, 2019
I recently drove my new 2021 Telluride sx to my cabin in ga. And found a major issue with the headlights while driving through the backwoods. The visibility using the LED headlights and high beams are terrible and pose a danger.
2021 Kia Telluride · Exterior Lighting · filed with NHTSA Nov 19, 2020
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the exterior lighting
Source: same model, same component group3 other manufacturer communications filed against the Kia Telluride under the same component group (exterior lighting), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| WTY030_QA | Service bulletin | Oct 13, 2023 | TECHNICAL SERVICE BULLETIN: HALOGEN HEADLAMP REPLACEMENT - This bulletin has been revised to include additional information. New/revised sec… |
| WTY030_DPSM | Service bulletin | Apr 24, 2023 | WARRANTY EXTENSION: DEALER PARTS AND SERVICE MANAGER MEMO - This document is the announcement to the dealer Parts and Service Managers that… |
| WTY030_DP | Service bulletin | Apr 24, 2023 | WARRANTY EXTENSION: DEALER PRINCIPAL MEMO -This document is the announcement to the dealer principals that Kia is extending the New Vehicle… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Kia, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Kia PS770 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the PS770 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does PS770 cover?
The manufacturer filed it against 5 model years: 2024 Kia Telluride, 2023 Kia Telluride, 2022 Kia Telluride, 2021 Kia Telluride, 2020 Kia Telluride. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.