Kia bulletin CS2311A_OWNRSK3
What it saysCUSTOMER SATISFACTION CAMPAIGN: OWNER NOTIFICATION - This document is the owner notification advising that Kia now has an additional vehicle modification available for installation to help deter or thwart attempted… NHTSA’s full summary ↓
Kia filed this with NHTSA as a service bulletin dated Dec 20, 2023, received Jan 6, 2024, about the structure. It names 3 model years (2020–2022). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationPicked out of NHTSA’s summary below, word for word. The document itself is the record, and the dealer checks the VIN.
CUSTOMER SATISFACTION CAMPAIGN: OWNER NOTIFICATION - This document is the owner notification advising that Kia now has an additional vehicle modification available for installation to help deter or thwart attempted thefts. This modification consists of a theft deterrent ignition cylinder protector and will be available to you free of charge for eighteen (18) months from the date of this letter.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| CS2311A_OWNRSK3 | Service bulletin | Dec 20, 2023 | 10247582 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 3 model years this bulletin names have filed 726 complaints with NHTSA since 2015. 55 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
My 2020 Kia Soul, I only have it for 2 weeks and the fog lights got wet and foggy, I took the car the dealer and spoke to service, and order new parts, to install in the car, it really concerns me that a brand new car get these fog lights wet, which can cause a safety issue, since the light will not work properly with this lights foggy…
2020 Kia Soul · Structure · filed with NHTSA Nov 11, 2019 · ODI 11279413
1. Car was getting great gas milage 33 in town and 41 on highway. Suddenly, could barely get 28 - 31 regardless of circumstance; then,.... 2, Car kept shutting off automatically when driving, to include when making a left hand turn that nearly got us broadsided when it stalled.
2022 Kia Soul · Electrical System · filed with NHTSA Jul 24, 2023 · ODI 11534201
Horn fails to operate. 2nd time for this car. 1st time was repaired by dealer as warranty. Now failed again. Car only has 14000 miles on it
2021 Kia Soul · Electrical System · filed with NHTSA Oct 24, 2022 · ODI 11490664
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group4 other manufacturer communications filed against the Kia Soul under the same component group (structure), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| CS2311 | Service bulletin | Jun 9, 2026 | TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: THEFT DETERRENT IGNITION CYLINDER PROTECTOR & DECAL INSTALLATION (CS2311) - This bulletin… |
| CS2312 | Service bulletin | Jun 8, 2026 | CUSTOMER SATISFACTION CAMPAIGN: OWNER NOTIFICATION (CS2312) - This document is the owner notification advising that Kia is conducting Custom… |
| TSB_BOD336 | Service bulletin | Jun 4, 2026 | TECHNICAL SERVICE BULLETIN: KEY AND CYLINDER SET REPLACEMENT - This bulletin provides information to replace the driver’s door lock and trun… |
| TSB_BOD314 | Service bulletin | May 31, 2023 | TECHNICAL SERVICE BULLETIN: OVERHEAD CONSOLE SUNGLASS DOOR-LATCH REPAIR - This bulletin provides information to repair the overhead console… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Kia, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Kia CS2311A_OWNRSK3 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the CS2311A_OWNRSK3 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Kia warranty extension on file lists the ones Kia has filed.
Which vehicles does CS2311A_OWNRSK3 cover?
The manufacturer filed it against 3 model years: 2022 Kia Soul, 2021 Kia Soul, 2020 Kia Soul. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.