Kia bulletin CS2308B_OWNR2
What it saysCUSTOMER SATISFACTION CAMPAIGN: OWNER RE-NOTIFICATION - This document is the owner re-notification advising that Kia has developed a software upgrade that can be installed on the vehicle to restrict the operation… NHTSA’s full summary ↓
Kia filed this with NHTSA as a service bulletin dated Aug 23, 2023, received Aug 24, 2023, about the electrical system. It names 6 model years (2016–2021). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationPicked out of NHTSA’s summary below, word for word. The document itself is the record, and the dealer checks the VIN.
CUSTOMER SATISFACTION CAMPAIGN: OWNER RE-NOTIFICATION - This document is the owner re-notification advising that Kia has developed a software upgrade that can be installed on the vehicle to restrict the operation of the vehicle's ignition system should a locked vehicle be the subject of a break-in and theft attempt without the key. This software upgrade will be available to the customer free of charge for eighteen (18) months from the date of the original letter. When the software upgrade is complete, Kia will also provide the customer with window stickers that can be applied to the vehicle to discourage a break-in.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| CS2308B_OWNR2 | Service bulletin | Aug 23, 2023 | 10241176 | PDF, 192 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 6 model years this bulletin names have filed 550 complaints with NHTSA since 2015. 89 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2016 Kia Sedona, the 32 owners who gave an odometer reading for Electrical System reported it at a median of 74,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
The contact owns a 2020 Kia Sedona. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with several unknown warning lights illuminated. The vehicle was towed to the dealer, where the vehicle was diagnosed with battery failure. The contact was informed that the battery needed to be replaced.
2020 Kia Sedona · Electrical System · filed with NHTSA Jul 25, 2025 · ODI 11676231
I have replaced the headlamp bulbs every 3 months or less, purchasing the brightest bulb, using the recommended gel,. Also have purchased the less expensive ones.. Nothing seems to break this cycle. It is getting quite expensive .. Over $50 for 2 bulbs. Is this normal? The driver's side blows out quicker than the passenger side.
2017 Kia Sedona · Electrical System · filed with NHTSA Feb 18, 2021 · ODI 11396804
Our 2018 Kia Sedona SXL caught on fire in the engine compartment while driving. IT almost killed my wife (driver) and my 4 year old son. Car had been driven only 2 blocks after picking up my son from daycare. The car started to produce black smoke incessantly from the engine compartment that made visibility almost impossible.
2018 Kia Sedona · Electrical System · filed with NHTSA Jun 30, 2022 · ODI 11471701
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group9 other manufacturer communications filed against the Kia Sedona under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Kia list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| TSB_ELE422 | Service bulletin | May 28, 2026 | TECHNICAL SERVICE BULLETIN: INFOTAINMENT SYSTEM SOFTWARE UPDATE USING UPDATE. KIA. COM - This bulletin provides information and service proc… |
| CS2308_TSB_R3 | Service bulletin | Jun 6, 2024 | TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: ANTI-THEFT S/W LOGIC UPGRADE & DECAL INSTALLATION (CS2308) - This bulletin provides the p… |
| TSB_ELE303_R2 | Service bulletin | Feb 9, 2024 | TECHNICAL SERVICE BULLETIN: AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) - This bulletin has been revised to include additional info… |
| CS2310_TSB_R1 | Service bulletin | Aug 7, 2023 | TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: KIA GENUINE REMOTE START CONTROL MODULE UPGRADE FOR ANTI-THEFT LOGIC COMPATIBILITY… |
| CS2308B_OWNRYP | Service bulletin | May 23, 2023 | CUSTOMER SATISFACTION CAMPAIGN: OWNER NOTIFICATION - This document is the owner notification advising that Kia has developed a software upgr… |
| TSB_ENG219_R1 | Service bulletin | Sep 16, 2022 | TECHNICAL SERVICE BULLETIN: MAINTENANCE REMINDER FEATURE - This bulletin has been revised to include additional information. New/revised sec… |
| TSB_ELE209_R3 | Service bulletin | Aug 16, 2022 | TECHNICAL SERVICE BULLETIN: SERVICE REMINDER SETTING RESET PROCEDURE - This bulletin provides the procedure to turn OFF the service reminder… |
| PS613_R1 | Service bulletin | Mar 30, 2022 | PITSTOP: INSTRUMENT CLUSTER REPLACEMENT AND MILEAGE SETTING WITH KDS - This bulletin has been revised to include additional information. New… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Kia, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Kia CS2308B_OWNR2 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the CS2308B_OWNR2 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Kia warranty extension on file lists the ones Kia has filed.
Which vehicles does CS2308B_OWNR2 cover?
The manufacturer filed it against 6 model years: 2021 Kia Sedona, 2020 Kia Sedona, 2019 Kia Sedona, 2018 Kia Sedona, 2017 Kia Sedona, 2016 Kia Sedona. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.