Jeep bulletin 08-254-24
What it says"Radio Over The Air Update from T25. NHTSA’s full summary ↓
Jeep filed this with NHTSA as a service bulletin dated Dec 14, 2024, received Dec 18, 2024, about the electrical system. It names 1 model year (2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communication"Radio Over The Air Update from T25. XX (T25.26, T25.38, T25.43, T25.47, T25.49, T25.50) and T27. XX (T27.14, T27.38, T27.46, T27.6) to U29.42 and then from U29.42 to U33.43 Software Version (FOTA) Customers may experience one or more of the following: ● Uconnect phone improvements. ● Incorrect Navigation units shown. ● Navigation feature shows no road name with a straight road at times when not setting up a navigation route. ● Missing radio stations. ● Accessibility settings are missing. ● Incorrect phone widget. ● Radio freezes. ● The Hybrid/EV screen display is blank when the user switches to the dark mode theme. ● Hybrid/EV pages are inoperative. ● Radio display is off when starting the vehicle. The display will restore to normal operation after roughly one minute of run time. (Rearview Camera (RVC) Functions Normally). ● Radio screen is black (RVC Functions Normally). ● USB mode changes on its own. ● Remotely Operated Vehicle (ROV) Firmware Over The Air (FOTA) scheduling improvements. ● Apps downloaded for one connected profile are being shared with other local profiles. ● Profile creation process is slow to respond. ● Camera soft-keys are slow to respond when selecting the reverse or forward camera displays. ● The FamCam ""X"" button is missing. ● SiriusXM radio resets. ● Radio resets. ● The RVC zoom feature lags. ● Voice Recognition (VR) is stuck in listening mode. ● Android Auto® resets. ● Android Auto® disconnects. ● Apple CarPlay® disconnects. ● Missing battery voltage information. ● Rear Seat Alert (RSA) reminder is inoperative. ● The menu bar is missing from the display. ● The Wi-Fi application is missing. ● Music playback is inoperative. ● Invalid FOTA pop-up message displays. ● The Assisted Call features audio is inoperative. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from T25. XX (T25.26, T25.38, T25.43, T25.47, T25.49, T25.50) and T27. XX (T27.14, T27.38, T27.46, T27.6) to U29.42 and then from U29.42 to U33.43. NOTE: The national launch for the FOTA is expected to begin: ● Australia 12/06/2024. ● India 12/06/2024. ● Japan/Korea - According to local authority approval. "
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 08-254-24 | Service bulletin | Dec 14, 2024 | 11011920 | PDF, 178 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 601 complaints with NHTSA since 2015. 253 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2023 Jeep Grand Cherokee, the 32 owners who gave an odometer reading for Electrical System reported it at a median of 18,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
Generally, for the entire time we've owned the car, it has ongoing and systemic electronics malfunctions. This ranges from the car slamming on its own brakes while driving to systems not working to the seat shifting on its own while driving to false positives in the NAV system, etc.
2023 Jeep Grand Cherokee · Electrical System · filed with NHTSA Jul 9, 2025 · ODI 11672312
In depth: 2023 Jeep Grand Cherokee electrical problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group295 other manufacturer communications filed against the Jeep Grand Cherokee under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Jeep list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 08-384-26 | Service bulletin | Oct 20, 2026 | Flash: Electronic Shift Module (ESM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must… |
| 08-382-26 | Service bulletin | Oct 20, 2026 | Flash: Electronic Shift Module (ESM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must… |
| S2608000038 | Service bulletin | Oct 10, 2026 | High Voltage Battery Has Lower SOC After Overnight Sleep Cycle |
| 08-374-26 | Service bulletin | Oct 9, 2026 | R1H U43.17 Software Update - FOTA Customers may experience the following: SYMPTOM: ● CarPlay® application crash. ● Intermittent CarPlay® con… |
| 08-371-26 | Service bulletin | Oct 8, 2026 | Flash: Electronic Shift Module (ESM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must… |
| 9100926 | Service bulletin | Sep 30, 2026 | WIRELESS CHARGER Welcome GREEN LED not turning ON after multiple IGN ON/OFF without sleep cycle and no phone on the charging pads. Part numb… |
| 08-221-26 | Service bulletin | Sep 23, 2026 | R1H Radio U41.10 USB Software Update Customers may experience one or more of the following: ● FCW OFF light ON with no DTCs and can't turn o… |
| 9100905 | Service bulletin | Sep 10, 2026 | Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Jeep, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Jeep 08-254-24 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 08-254-24 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Stellantis warranty extension on file lists the ones Stellantis has filed.
Which vehicles does 08-254-24 cover?
The manufacturer filed it against 1 model year: 2023 Jeep Grand Cherokee. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.