Infiniti bulletin ITB24-011
What it saysAPPLIED DATES: Built on or before July 10, 2024 IF YOU CONFIRM The client has experienced any Outside Door Handle sticking or not fully extending when unlocking the vehicle. NHTSA’s full summary ↓
Infiniti filed this with NHTSA as a service bulletin dated Sep 24, 2024, received Oct 22, 2024, about the structure. It names 1 model year (2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
Get the next Infiniti QX80 bulletin by email Weekly, only when something new is filed. Nothing else; one-click unsubscribe.
What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as NHTSA’s summary states it — build dates and equipment as the manufacturer filed them. The dealer checks the VIN and the build date on the door jamb; a vehicle outside the window is not covered by this bulletin.
APPLIED DATES: Built on or before July 10, 2024 IF YOU CONFIRM The client has experienced any Outside Door Handle sticking or not fully extending when unlocking the vehicle. ACTION Follow the SERVICE PROCEDURE to: 1. Use the supplied Alignment Fixture to adjust the affected Outside Door Handle to the proper location. 2. Confirm the Outside Door Handle extends completely when unlocking the vehicle.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| ITB24-011 | Service bulletin | Sep 24, 2024 | 11009066 | PDF, 6,557 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
Find the body for the 2025 QX80 →Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
Email me new Infiniti bulletins for the QX80
A weekly email, sent only in a week when Infiniti files something new with NHTSA for the model you pick — service bulletins, campaigns, warranty extensions, over-the-air notices, every model year. Nothing else is sent; one-click unsubscribe in every message. Separate from recall alerts.
What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 8 complaints with NHTSA since 2015. 1 of them name Structure — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
While driving my Infiniti QX80, 2025 model, the driver's side mirror is constantly shaking and vibrating, especially on uneven roads or at speeds over 40–50 mph. The vibration blurs the mirror, making it impossible to see clearly and posing a safety risk. I brought this to the dealer, but they could not resolve the issue.
2025 Infiniti QX80 · Structure · filed with NHTSA Feb 17, 2026 · ODI 11718472
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group3 other manufacturer communications filed against the Infiniti QX80 under the same component group (structure), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| ITB09-063C | Service bulletin | Apr 13, 2026 | CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certif… |
| ITB25-015 | Service bulletin | Dec 16, 2025 | DOOR MIRROR REVERSE TILT-DOWN FEATURE NOT WORKING PROPERLY SERVICE INFORMATION If the customer states that the door mirror tilt position do… |
| P4A18 | Service bulletin | Aug 22, 2024 | ***** Retailer Announcement ***** INFINITI is conducting a retailer inventory quality action to inspect, and if necessary install rear licen… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Infiniti, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Infiniti ITB24-011 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the ITB24-011 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does ITB24-011 cover?
The manufacturer filed it against 1 model year: 2025 Infiniti QX80. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.