Infiniti bulletin ITB17-060C
What it saysIntelligent KEY initialization procedure stops or will not continue this bulletin has been amended. NHTSA’s full summary ↓
Infiniti filed this with NHTSA as a service bulletin dated May 21, 2024, received Jul 19, 2024, about the electrical system. It names 19 model years (2017–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
Get the next Infiniti bulletin for your model by email Weekly, only when something new is filed. Nothing else; one-click unsubscribe.
What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationINTELLIGENT KEY INITIALIZATION PROCEDURE STOPS OR WILL NOT CONTINUE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| ITB17-060C | Service bulletin | May 21, 2024 | 11004954 | PDF, 108 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themAlso filed against model years this site has no page for: 2019 Infiniti RQ50 Hybrid.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
Email me new Infiniti bulletins for one of these models
A weekly email, sent only in a week when Infiniti files something new with NHTSA for the model you pick — service bulletins, campaigns, warranty extensions, over-the-air notices, every model year. Nothing else is sent; one-click unsubscribe in every message. Separate from recall alerts.
What owners reported
Source: NHTSA complaint databaseOwners of the 18 model years this bulletin names have filed 398 complaints with NHTSA since 2015. 60 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
The locks on the car automatically keep locking all day long and drain my battery, I have had to have my car jump started and recently towed to Infiniti dealer and they are stating there have been known issues with this electrical problem with rain getting into the sunroof and deteriorating the lines that short out the other systems.
2018 Infiniti Q50 · Electrical System · filed with NHTSA Oct 21, 2024 · ODI 11621012
The windshield wipers quick working while in a rainstorm, more than once. They will stall out and then start again with up to a minute in between. The vehicle can be inspected before repairs. The safety of everyone in and outside the vehicle is compromised significantly, with visibility while driving on all roads and freeways.
2018 Infiniti QX60 · Electrical System · filed with NHTSA Nov 2, 2022 · ODI 11491969
Car was running well and did not have any issues then went to start and car would not start, headlights started flickering, warning lights came on and car wouldn't start. Was able to get it to start and drive home but power steering went out, could not accelerate on a hwy, lights continued to flicker. Was not switching gears.
2017 Infiniti QX60 · Electrical System · filed with NHTSA Aug 12, 2020 · ODI 11348934
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group28 other manufacturer communications filed against these Infiniti models under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Infiniti list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| ITB26-006 | Service bulletin | May 22, 2026 | ENGINE NO START WITH KEY SYSTEM ERROR AND DTC B2C20-24 STORED IN THE BCM IF YOU CONFIRM The customer states the engine will not start and “K… |
| ITB12-011R | Service bulletin | Mar 30, 2026 | TELEMATICS SERVICE INFORMATION See ITB19-029 for models built after those listed above for a different Service Procedure. SERVICE INFORMATIO… |
| ITB25-007A | Service bulletin | Oct 16, 2025 | SPEAKERS EXHIBIT INTERMITTENT BOOMING, HEAVY BASS OR RATTLING WHEN ENGINE RPM CHANGES IF YOU CONFIRM The client complains of the speakers ex… |
| ITB25-007 | Service bulletin | May 28, 2025 | SPEAKERS EXHIBIT INTERMITTENT BOOMING, HEAVY BASS OR RATTLING WHEN ENGINE RPM CHANGES APPLIED VEHICLES: 2025 QX60 (L51) APPLIED DATES: Built… |
| ITB24-017A | Service bulletin | Jan 14, 2025 | ENGINE ROOM SUB-HARNESS IF YOU CONFIRM DTC P06DA-00 for “ENGINE OIL PRESSURE CONTROL” is stored as current (active) with CONSULT-III plus… |
| AN23-005B | Service bulletin | Aug 15, 2024 | TELEMATICS CONTROL UNIT RESET AFTER AUTOMATIC COLLISION NOTIFICATION SERVICE INFORMATION The Telematics Control Unit (TCU) has the ability t… |
| AN22-013B | Service bulletin | Aug 15, 2024 | SOFTWARE UPDATE POP-UP NOTIFICATION This bulletin is no longer active. Please discard previous versions of ITB22-022. |
| AN22-007B | Service bulletin | Aug 15, 2024 | DTC B2E01-96 (INTERNAL BATTERY) STORED AS CURRENT IN IVC APPLIED SYSTEMS: Vehicles equipped with Telematics SERVICE INFORMATION CONSULT has… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Infiniti, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Infiniti ITB17-060C a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the ITB17-060C repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does ITB17-060C cover?
The manufacturer filed it against 19 model years: 2024 Infiniti Q50, 2023 Infiniti Q50, 2022 Infiniti Q50, 2021 Infiniti Q50, 2020 Infiniti Q50, 2019 Infiniti Q50 and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.