Hyundai service campaign SERVICE CAMPAIGN TBZ
What it saysThis bulletin provides instructions to update the AVN software for certain vehicles, equipped with the 5th generation AVN software, that may experience an inoperative radio. NHTSA’s full summary ↓
Hyundai filed this with NHTSA as a service campaign dated Jul 19, 2024, received Aug 7, 2024, about the electrical system — 1 document under this number: 24-01-060H. It names 1 model year (2023). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.
This bulletin provides instructions to update the AVN software for certain vehicles, equipped with the 5th generation AVN software, that may experience an inoperative radio. The radio may not respond or is completely inoperative when pressing the RADIO button / icon on the AVN screen or when selecting the RADIO option in the menu.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 24-01-060H | Service campaign | Jul 19, 2024 | 11006106 | PDF, 465 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 24 complaints with NHTSA since 2015. 13 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
After purchase, I discovered that the vehicle was sold without a functioning horn, which is federally required safety equipment. I immediately contacted the dealership and Subaru of America to have the defect repaired under the manufacturer’s warranty.
2023 Hyundai Venue · Electrical System · filed with NHTSA Dec 26, 2025 · ODI 11707129
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group19 other manufacturer communications filed against the Hyundai Venue under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Hyundai list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 26-GI-003H | Service bulletin | Oct 27, 2026 | This bulletin provides information related to the navigation and head unit software changes introduced in the 2026 2nd Navigation Map and So… |
| 26-BE-021H | Service bulletin | Sep 18, 2026 | Some Venue (QX) vehicles may have an inoperative horn due to insufficient internal soldering of the horn assembly. This bulletin provides in… |
| 26-BE-007H | Service bulletin | Mar 24, 2026 | Some Venue (QX) vehicles may exhibit intermittent inoperative power window operation. This TSB provides the procedure to replace the driver… |
| P33 | Other | Dec 19, 2025 | In response to this trend, we engineered a software upgrade that addresses the social media theft method and made it available to owners of… |
| 25-01-089H | Other | Dec 15, 2025 | In addition to the Anti-Theft software provided under Service Campaign 993 (TSB 24-01-009H-1), a zinc reinforced ignition cylinder protector… |
| 25-BE-020H | Service bulletin | Sep 30, 2025 | This bulletin provides information related to the changes introduced in the 2025 1st Navigation Map and Software Update. The changes may var… |
| TBW | Service campaign | Jul 9, 2025 | A software update is available for multiple vehicles equipped with either Display Audio 2.0V or the AVN 5th Gen Wide system. |
| 25-BE-002H | Service bulletin | May 16, 2025 | This bulletin provides information related to the changes introduced in the 2024 2nd Navigation Map and Software Update. The changes may var… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Hyundai, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Hyundai SERVICE CAMPAIGN TBZ a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SERVICE CAMPAIGN TBZ repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does SERVICE CAMPAIGN TBZ cover?
The manufacturer filed it against 1 model year: 2023 Hyundai Venue. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: built 16 Sep 2022 – 6 Jun 2023 — the build date is on the certification label in the driver’s door jamb.