Hyundai bulletin 24-BD-013H
What it saysThis bulletin provides instructions to replace the charging door for certain IONIQ 5 (NE EV) vehicles that may experience excessive rear gap within the charging door. NHTSA’s full summary ↓
Hyundai filed this with NHTSA as a service bulletin dated Dec 7, 2024, received Dec 11, 2024, about the structure. It names 1 model year (2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.
This bulletin provides instructions to replace the charging door for certain IONIQ 5 (NE EV) vehicles that may experience excessive rear gap within the charging door.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 24-BD-013H | Service bulletin | Dec 7, 2024 | 11011759 | PDF, 1,319 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 226 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group6 other manufacturer communications filed against the Hyundai Ioniq 5 under the same component group (structure), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 26-EV-008H | Service bulletin | Oct 21, 2026 | Some IONIQ 5 (NE EV) and IONIQ 6 (CE EV) vehicles may exhibit a vibration noise coming from the battery system assembly (BSA) lower cover. T… |
| 24-BD-012H-1 | Service bulletin | Dec 12, 2024 | Certain IONIQ 5 (NE EV) and IONIQ 5 N (NE EV N) vehicles may exhibit rattle and friction noises from the tailgate while driving. This bullet… |
| 24-BD-009H | Service bulletin | Dec 11, 2024 | Certain IONIQ 5 (NE1) vehicles may exhibit lifting/separation on the spoiler molding(s) by the Center High Mount Stop Lamp (CHMSL). This bul… |
| 24-BD-012H | Service bulletin | Oct 11, 2024 | Certain IONIQ 5 (NE EV) vehicles may exhibit rattle and friction noises from the tailgate while driving. This bulletin provides instructions… |
| 23-BD-006H-1 | Service bulletin | Sep 26, 2023 | This bulletin describes the procedure to repair a tailgate that exhibits a rattle noise while driving. The repair procedure involves instal… |
| 23-BD-007H | Service bulletin | Apr 24, 2023 | Hyundai applies a Paint Protection Film (PPF) on new vehicles before delivery to dealerships. It provides a barrier between the paint and co… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Hyundai, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Hyundai 24-BD-013H a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 24-BD-013H repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Hyundai warranty extension on file lists the ones Hyundai has filed.
Which vehicles does 24-BD-013H cover?
The manufacturer filed it against 1 model year: 2024 Hyundai Ioniq 5. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: built 2 May 2024 – 22 Aug 2024 — the build date is on the certification label in the driver’s door jamb.