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Manufacturer communication · Service bulletin

Hyundai bulletin 23-BE-009H

What it saysCertain 2020-2022MY Venue (QX) vehicles may experience an inoperable horn that may be caused by foreign substances causing internal parts to oxidize. NHTSA’s full summary ↓

Hyundai filed this with NHTSA as a service bulletin dated Jul 20, 2023, received Aug 2, 2023, about the electrical system — 2 documents under this number. It names 3 model years (2020–2026). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.

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What the bulletin says

Source: NHTSA's summary of the manufacturer's communication
Coverage 10 years or 120,000 miles, whichever comes first “Hyundai is extending the warranty coverage for horn replacement to 10 years / 120,000 miles from the date of original retail delivery or date of first use (whichever occurs first).”

Picked out of NHTSA’s summary below, word for word. The document itself is the record, and the dealer checks the VIN.

2020-2022 Venue (QX) 11 Jan 2019 – 25 Apr 2022 “Produced 01/11/2019-04/25/2022”

What it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.

Certain 2020-2022MY Venue (QX) vehicles may experience an inoperable horn that may be caused by foreign substances causing internal parts to oxidize. Hyundai is extending the warranty coverage for horn replacement to 10 years / 120,000 miles from the date of original retail delivery or date of first use (whichever occurs first). This service action and warranty extension is valid for original and subsequent owners. This warranty extension is valid for original and subsequent owners.

One of the 357 warranty extensions and special-coverage programs on file — every make, with the term each runs to.

Kind Service bulletin Manufacturer date Jul 20, 2023 Received by NHTSA Aug 2, 2023 Components Electrical System

Documents filed under this number

DocumentKindDatedNHTSA idAt NHTSA
23-BE-009HService bulletinJul 20, 202310240176PDF, 431 KB
23-BE-009HService bulletinJul 20, 202310240174PDF, 269 KB

The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.

Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.

Find the horn for the 2026 Venue →

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Model years it names

Source: as the manufacturer filed them

A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.

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What owners reported

Source: NHTSA complaint database

Owners of the 3 model years this bulletin names have filed 72 complaints with NHTSA since 2015. 16 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.

There’s an audible alert to fasten the seat belt for the passenger; the passenger is already secure. The original battery also has to be replaced on February 22, 2022 at 66,326 miles. The replacement has been failing for the past three months at around 122,000 miles.

2020 Hyundai Venue · Electrical System · filed with NHTSA Nov 3, 2023

Horn doesn’t work majority of the time and the stereo works some day and I have already took this problem with the radio

2021 Hyundai Venue · Electrical System · filed with NHTSA Dec 20, 2024

A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.

More bulletins about the electrical system

Source: same model, same component group

19 other manufacturer communications filed against the Hyundai Venue under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Hyundai list.

NumberKindDatedNHTSA’s summary
26-BE-021HService bulletinSep 18, 2026Some Venue (QX) vehicles may have an inoperative horn due to insufficient internal soldering of the horn assembly. This bulletin provides in…
26-EE-003HService bulletinApr 18, 2026Some vehicles may exhibit difficulty starting in cold weather. This bulletin provides the procedure to perform an inspection on the starter…
26-BE-007HService bulletinMar 24, 2026Some Venue (QX) vehicles may exhibit intermittent inoperative power window operation. This TSB provides the procedure to replace the driver…
P33OtherDec 19, 2025In response to this trend, we engineered a software upgrade that addresses the social media theft method and made it available to owners of…
25-01-089HOtherDec 15, 2025In addition to the Anti-Theft software provided under Service Campaign 993 (TSB 24-01-009H-1), a zinc reinforced ignition cylinder protector…
25-BE-020HService bulletinSep 30, 2025This bulletin provides information related to the changes introduced in the 2025 1st Navigation Map and Software Update. The changes may var…
TBWService campaignJul 9, 2025A software update is available for multiple vehicles equipped with either Display Audio 2.0V or the AVN 5th Gen Wide system.
25-BE-002HService bulletinMay 16, 2025This bulletin provides information related to the changes introduced in the 2024 2nd Navigation Map and Software Update. The changes may var…

Quote the number at the service desk. It is what the dealer’s system is keyed on.

Every manufacturer communication NHTSA holds for Hyundai, by the number printed on the letter.

Photo: Christian Buehner / Unsplash

Common questions

Source: NHTSA, 49 CFR 579.5

Is Hyundai 23-BE-009H a recall?

No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.

Is the 23-BE-009H repair free?

Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.

Which vehicles does 23-BE-009H cover?

The manufacturer filed it against 3 model years: 2026 Hyundai Venue, 2021 Hyundai Venue, 2020 Hyundai Venue. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: 2020-2022 Venue (QX): built 11 Jan 2019 – 25 Apr 2022 — the build date is on the certification label in the driver’s door jamb.