GMC service campaign N242450680
What it saysOn certain vehicles, equipped with the ambulance/fire/rescue package (RPO PCK) and the Duramax 6.6L Turbo-Diesel Engine (RPO L5P), the customer was mistakenly double charged for the engine. NHTSA’s full summary ↓
GMC filed this with NHTSA as a service campaign dated Jun 20, 2024. It names 2 model years (2024). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationPicked out of NHTSA’s summary below, word for word. The document itself is the record, and the dealer checks the VIN.
What it applies to, as NHTSA’s summary states it — build dates and equipment as the manufacturer filed them. The dealer checks the VIN and the build date on the door jamb; a vehicle outside the window is not covered by this bulletin.
Customer Satisfaction Program - On certain vehicles, equipped with the ambulance/fire/rescue package (RPO PCK) and the Duramax 6.6L Turbo-Diesel Engine (RPO L5P), the customer was mistakenly double charged for the engine. Dealers will provide the customer with a reimbursement check in the amount of $9,490.00 USD.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| N242450680 | Service campaign | Jun 20, 2024 | 11001921 | PDF, 104 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 2 model years this bulletin names have filed 160 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for GMC, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is GMC N242450680 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the N242450680 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does N242450680 cover?
The manufacturer filed it against 2 model years: 2024 GMC Sierra 2500HD, 2024 GMC Sierra 3500HD. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.