Ford bulletin TSB 25-2550
What it saysThis article supersedes TSB 24-2092 to update model years. NHTSA’s full summary ↓
Ford filed this with NHTSA as a service bulletin dated Jan 8, 2026, received Jan 13, 2026, about the power train. It names 4 model years (2019–2022). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.
This article supersedes TSB 24-2092 to update model years. Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: Transmission slipping Harsh Engagements Clutch DTCs This may be due to worn needle bearings in the output planet carrier assembly.
Trouble codes it names: P0727 P0731 P0741 P0751 P0752 P0756 P0757 P0771 P1741 P1743 P1744 P2700 P2701 P2704 all 14 read from the document itself; NHTSA’s summary names none
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| TSB 25-2550 | Service bulletin | Jan 8, 2026 | 11027604 | PDF, 190 KB |
What the document itself lists
Parts the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| JM5Z-7N473-C | Output Planetary Carrier | — | eBay Motors → |
| JM5Z-7153-D | Overhaul Seal Kit | — | eBay Motors → |
| JM5Z-7A019-A | Output Planetary Sun Shell | — | eBay Motors → |
| CCPZ-3B477-G | Axle Wheel Hub Nut | — | eBay Motors → |
| W520203-S442 | Tie Rod Nut | — | eBay Motors → |
| W520515-S442 | Ball Joint Nut | — | eBay Motors → |
| W719924-S439 | Ball Joint Bolt | — | eBay Motors → |
| W715618-S437 | Torque Converter Nut | — | eBay Motors → |
| W717349-S442 | Roll Restrictor Bolt (M12x68mm) | — | eBay Motors → |
| W500545-S900 | Roll Restrictor Bolt (M12x70mm) | — | eBay Motors → |
| AE5Z-4B422-A | Axle Retaining Circlip | — | eBay Motors → |
| YS4Z-3N324-AA | Right Halfshaft Retaining Strap | — | eBay Motors → |
| W520102-S442 | Right Halfshaft Retaining Strap Nut | — | eBay Motors → |
| JM5Z-7B164-A | Clutch Friction Plates | — | eBay Motors → |
| JM5Z-7B442-E | Clutch Steel Plates | — | eBay Motors → |
| 9L8Z-7G100-B | Manual Shaft Roll Pin | — | eBay Motors → |
| JM5Z-7G100-B | Roll Pin-Park Pawl Guide | — | eBay Motors → |
| JM5Z-7G007-A | Solenoid Retainer Clip | — | eBay Motors → |
| 9L8Z-7L027-A | Magnet | — | eBay Motors → |
| JM5Z-7A103-D | Transmission | 1 | eBay Motors → |
| JM5Z-7902-S | Torque Converter | 1 | eBay Motors → |
| JX6Z-7H322-A | Coolant Bypass | 1 | eBay Motors → |
Labour operations and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| 252550A | 2019-2022 Transit Connect 2.0L Duratec: Retrieve DTCs, Inspect And Overhaul… | 16.4 hrs |
| 252550B | 2019-2022 Transit Connect 2.0L Duratec: Retrieve DTCs, Inspect And Overhaul… | 17.5 hrs |
Read by machine from the document NHTSA serves (4 pages), read Sep 29, 2026. A part number is shown only where it matches Ford’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 4 model years this bulletin names have filed 102 complaints with NHTSA since 2015. 40 of them name Power Train — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On going problem that's getting worse and have totally stopped driving the van. Transmission Severe Slipping, harsh and hard shifting, abrupt Highway deceleration & violent downshift while on the Hwy. Pauses sometimes to accelerate from a stop and sometimes lunges forward. Occasional "thumping" sound when driving at a consistent speed.
2021 Ford Transit Connect · Power Train · filed with NHTSA Sep 30, 2026 · ODI 11767933
Transmission had high RPM's intermittently shifting out of lower gears and experienced poor gas mileage prior to complete failure. complete failure occurred at a complete stop and would not go in any gear but 8th gear. no check engine light at failure. $8300 to replace transmission at 77k miles.
2019 Ford Transit Connect · Power Train · filed with NHTSA Aug 15, 2023 · ODI 11538588
Transmission failure in my 2.0L Ford Transit Connect at approximately 94,000 miles. When I shift into reverse, the van sometimes drives forward instead of backing up — as if the transmission is confused or stuck in the wrong gear. Over time, reverse completely stopped working altogether.
2020 Ford Transit Connect · Power Train · filed with NHTSA Jul 20, 2025 · ODI 11674837
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the power train
Source: same model, same component group2 other manufacturer communications filed against the Ford Transit Connect under the same component group (power train), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 25E06 | Emissions | Mar 7, 2026 | Certain 2021-2023 Model Year Transit Connect Equipped with 2.0L Engine Powertrain Control Module (PCM) Reprogramming The affected vehicles h… |
| TSB 24-2092 | Service bulletin | Apr 12, 2024 | This article supersedes TSB 22-2281 to update the Part List. Some 2019-2021 Transit Connect vehicles built on or before 20-Dec-2021 and equi… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ford, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford TSB 25-2550 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the TSB 25-2550 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does TSB 25-2550 cover?
The manufacturer filed it against 4 model years: 2022 Ford Transit Connect, 2021 Ford Transit Connect, 2020 Ford Transit Connect, 2019 Ford Transit Connect. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: built on or before 1 Jul 2022 — the build date is on the certification label in the driver’s door jamb.