Ford bulletin TSB 25-2431
What it says*This article supersedes TSB 24-2199 to add the rear half shaft seals to the TSB parts list. NHTSA’s full summary ↓
Ford filed this with NHTSA as a service bulletin dated Sep 13, 2025, received Sep 18, 2025, about the power train. It names 1 model year (2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communication*This article supersedes TSB 24-2199 to add the rear half shaft seals to the TSB parts list. Some of the vehicles listed in the model statement above may exhibit one of the following conditions: *Fuel tank not filling up beyond half-full *Hard to start *Stalls upon restart after refueling *A malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P04F0, P0451, P0455, and/or P0496 may also be stored in the powertrain control module (PCM) This may be due to a disconnected fuel vapor line inside the fuel tank. Additional Model Information: All Wheel Drive (AWD).
Trouble codes it names: P0451 P0455 P0496 P04F0
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| TSB 25-2431 | Service bulletin | Sep 13, 2025 | 11023199 | PDF, 350 KB |
What the document itself lists
Parts the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| W714265-S442 | Exhaust Nut | — | eBay Motors → |
| CV6Z-9450-E | Exhaust Gasket | — | eBay Motors → |
| F2GZ-4682-A | Driveshaft To PTU Bolts/Straps | — | eBay Motors → |
| W790063-S900 | Driveshaft To Pinion Bolts/Straps | — | eBay Motors → |
| W712154-S439 | Center Bearing Bolts | — | eBay Motors → |
| 4L3Z-9276-AA | Fuel Pump And Sender Unit Ring | — | eBay Motors → |
| CCPZ-3B477-B | Axle Nut | — | eBay Motors → |
| K2GZ-9D653-A | Evaporative Emissions Canister | — | eBay Motors → |
| W718188-S439 | Wheel Bearing And Hub Retainers | — | eBay Motors → |
| CV6Z-4B416-D | Rear Halfshaft Seals | — | eBay Motors → |
| W715448-S439 | Halfshaft Retaining Clip | — | eBay Motors → |
| W715624-S439 | Caliper Bracket Support Bolt | — | eBay Motors → |
| XY-75W-QL | Motorcraft® Differential Rear Drive Unit Fluid | — | eBay Motors → |
Labour operation and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| 252431A | 2024 Edge AWD 2.0L EcoBoost: Inspect And Connect Vapor Hose Includes Time To Replace… | 4.9 hrs |
Read by machine from the document NHTSA serves (4 pages), read Sep 30, 2026. A part number is shown only where it matches Ford’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 44 complaints with NHTSA since 2015. 5 of them name Power Train — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
When put into reverse, a warning of "gear will engage at low speed" appeared multiple times. Car has to be shut down and restarted to allow for gear to engage
2024 Ford Edge · Power Train · filed with NHTSA Mar 17, 2025
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the power train
Source: same model, same component group19 other manufacturer communications filed against the Ford Edge under the same component group (power train), newest first. The eight newest are listed; the rest are on the Ford list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| TSB 26-2341 v2 | Service bulletin | Sep 17, 2026 | This bulletin supersedes 26-2171. Reasons for update: update the Parts list to add a note to clarify the application of the part numbers W52… |
| TSB 26-2341 | Service bulletin | Jul 23, 2026 | This bulletin supersedes 26-2171. Reasons for update: update the Parts list to add a note to clarify the application of the part numbers W52… |
| TSB 26-2328 | Service bulletin | Jul 15, 2026 | This bulletin supersedes 26-2194. Reason for update: update the Parts list to correct a part description " Loctite 638", update the claim qu… |
| TSB 26-2270 | Service bulletin | Jun 3, 2026 | This bulletin supersedes 26-2140. Reason for update: update the Parts list to correct the part description of the part number JM5Z-7N473-C… |
| TSB 26-2194 | Service bulletin | Apr 26, 2026 | This bulletin supersedes 25-2627. Reason for update: To add a Step to reprogram the all-wheel drive (AWD) module for Bronco Sport vehicles.… |
| TSB 26-2140 | Service bulletin | Apr 21, 2026 | Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: * Intermittent or permanent n… |
| TSB 25-2627 | Service bulletin | Feb 9, 2026 | This article supersedes TSB 25-2552 to update the Parts List Some of the vehicles listed in the Model statement above may exhibit all of the… |
| SSM 54367 | Service bulletin | Nov 12, 2025 | Some 2022-2023 Edge vehicles built on 16-Nov-2022 and through 23-Mar-2023 and 2022-2023 Explorer vehicles built on 20-Sep-2022 and through 0… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ford, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford TSB 25-2431 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the TSB 25-2431 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does TSB 25-2431 cover?
The manufacturer filed it against 1 model year: 2024 Ford Edge. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.