Ford bulletin TSB 25-2387
What it saysSome of the vehicles listed in the Model statement above may exhibit a condition where the back window liftgate seal corner(s) are falling or sagging. NHTSA’s full summary ↓
Ford filed this with NHTSA as a service bulletin dated Aug 26, 2025, received Sep 3, 2025, about the visibility/wiper. It names 2 model years across Ford and Lincoln (2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Ford · Lincoln.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationSome of the vehicles listed in the Model statement above may exhibit a condition where the back window liftgate seal corner(s) are falling or sagging. This may be due to the seal insert not holding the seal in place.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| TSB 25-2387 | Service bulletin | Aug 26, 2025 | 11022392 | PDF, 1,360 KB |
What the document itself lists
Labour operation and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| 252387A | — | 0.3 hrs |
Read by machine from the document NHTSA serves (6 pages), read Sep 30, 2026. A part number is shown only where it matches Ford’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
Find the body for the 2025 Expedition →Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
Model years it names
Source: as the manufacturer filed themFord 1 model year
Lincoln 1 model year
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 2 model years this bulletin names have filed 51 complaints with NHTSA since 2015.
In June 2025, I bought a new 2025 Ford Expedition King Ranch. While washing my SUV by hand, I discovered a manufacturing defect on the roof—Ford Manufacturing had left exposed welding and rivets. The issue is quite noticeable, with depressions around the rivets and welds so deep they could hold golf balls.
2025 Ford Expedition · Structure · filed with NHTSA Feb 2, 2026 · ODI 11715033
The contact owns a 2025 Lincoln Navigator. The contact stated while driving at an undisclosed speed, the sunroof independently fractured. The vehicle was taken to the dealer, and the vehicle was repaired.
2025 Lincoln Navigator · Visibility/Wiper · filed with NHTSA May 26, 2026 · ODI 11740087
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the visibility/wiper
Source: same model, same component group17 other manufacturer communications filed against these Ford models under the same component group (visibility/wiper), newest first. The eight newest are listed; the rest are on the Ford list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| TSB 26-2358 V2 | Service bulletin | Sep 11, 2026 | Some of the vehicles listed in the Model statement above equipped with one-touch up/down windows may exhibit a condition where a window does… |
| 26U03 | Other | Jun 15, 2026 | Recommended Repair Prior to Sale Update Prior to Sale 26U03 Certain 2025-2026 Model Year Expedition and Navigator Vehicles Driver Door Modul… |
| SSM 54910 | Service bulletin | Jun 9, 2026 | Some 2025-2026 Expedition/Navigator vehicles equipped with one-touch up/down front windows may exhibit a condition where a front window does… |
| SSM 54826 | Service bulletin | May 15, 2026 | Some 2025-2026 Expedition/Navigator vehicles equipped with one-touch up/down front windows may exhibit a condition where a front window does… |
| DDM-26.21.5 | Over-the-air update | May 14, 2026 | Quality improvements include: -Prevents window bounce backs after using the one touch up feature |
| PDM -26.21.5 | Over-the-air update | Apr 17, 2026 | Quality improvements include: -Prevents window bounce backs after using the one touch up feature |
| SSM 54740 | Service bulletin | Apr 13, 2026 | Some 2025-2026 Expedition/Navigator vehicles equipped with power folding mirrors may not have the ability to deactivate the auto-fold mirror… |
| ITRM-26.A04 | Over-the-air update | Apr 10, 2026 | 26C10 Recall remedy -Addresses instances where the trailer lights and trailer brakes may not function |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ford and Lincoln, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford TSB 25-2387 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the TSB 25-2387 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does TSB 25-2387 cover?
The manufacturer filed it against 2 model years across 2 brands (Ford and Lincoln): 2025 Ford Expedition, 2025 Lincoln Navigator. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.