Ford bulletin TSB 24-2394
What it says"Some 2019-2021 Transit vehicles built on or before 11-Feb-2021 may exhibit at least one of the following conditions: Front seat cushion sagging Illuminated air bag warning indicator with DTCs B1408, B1405, B1407… NHTSA’s full summary ↓
Ford filed this with NHTSA as a service bulletin dated Nov 21, 2024, received Nov 26, 2024. It names 3 model years (2019–2021). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.
"Some 2019-2021 Transit vehicles built on or before 11-Feb-2021 may exhibit at least one of the following conditions: • Front seat cushion sagging • Illuminated air bag warning indicator with DTCs B1408, B1405, B1407, B0001, B0010 and/or B1404 stored in the RCM"
Trouble codes it names: B0001 B0010 B1404 B1405 B1407 B1408
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| TSB 24-2394 | Service bulletin | Nov 21, 2024 | 11010796 | PDF, 1,776 KB |
What the document itself lists
Parts the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| LK4Z-6162948-A | Front Seat Cushion Strap | — | eBay Motors → |
| CK4Z-9961711-H | Seat Track Assembly | — | eBay Motors → |
Labour operations and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| 242394A | 2019-2021 Transit: Retrieve DTCs, Install The Seat Cushion Service Kit In The Right… | 1 hrs |
| 242394B | 2019-2021 Transit: Retrieve DTCs, Install The Seat Cushion Service Kit In The Left… | 1 hrs |
| 242394C | 2019-2021 Transit: Retrieve DTCs, Install The Seat Cushion Service Kit In Both Right… | 1.7 hrs |
| 242394D | 2019-2021 Transit: Additional Time To Be Used When Seat Track Assembly Is Replaced… | 0.4 hrs |
| 242394E | 2019-2021 Transit: Additional Time To Be Used When Seat Track Assembly Is Replaced… | 0.7 hrs |
| 242394F | 2019-2021 Transit: Additional Time To Be Used When Side Airbag Is Replaced One (1)… | 0.5 hrs |
| 242394G | 2019-2021 Transit: Additional Time To Be Used When Side Airbag Is Replaced Both (2)… | 1 hrs |
Read by machine from the document NHTSA serves (14 pages), read Sep 30, 2026. A part number is shown only where it matches Ford’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 3 model years this bulletin names have filed 147 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ford, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford TSB 24-2394 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the TSB 24-2394 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does TSB 24-2394 cover?
The manufacturer filed it against 3 model years: 2021 Ford Transit, 2020 Ford Transit, 2019 Ford Transit. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: 2019-2021 Transit: built on or before 11 Feb 2021 — the build date is on the certification label in the driver’s door jamb.