Ford bulletin TSB 23-2347
What it saysThis article supersedes TSB 23-2279 to update the Service Procedure. NHTSA’s full summary ↓
Ford filed this with NHTSA as a service bulletin dated Nov 10, 2023, received Nov 21, 2023, about the equipment. It names 11 model years across Ford and Lincoln (2020–2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Ford · Lincoln.
Get the next Ford bulletin for your model by email Weekly, only when something new is filed. Nothing else; one-click unsubscribe.
What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis article supersedes TSB 23-2279 to update the Service Procedure. Some 2021-2023 F-150 vehicles equipped with a 3.5L PowerBoost hybrid engine, 2020-2023 Explorer vehicles equipped with a 3.3L hybrid engine and 2020-2023 Aviator vehicles equipped with a 3.0L hybrid engine may exhibit a powertrain malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P0A1E stored in the powertrain control module (PCM). This may be due to the belt integrated starter generator (BISG). To correct this condition, follow the Service Procedure to diagnose and repair this symptom.
Trouble codes it names: P0A1E
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| TSB 23-2347 | Service bulletin | Nov 10, 2023 | 10245358 | PDF, 690 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themFord 7 model years
Lincoln 4 model years
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
Email me new Ford bulletins for one of these models
A weekly email, sent only in a week when Ford files something new with NHTSA for the model you pick — service bulletins, campaigns, warranty extensions, over-the-air notices, every model year. Nothing else is sent; one-click unsubscribe in every message. Separate from recall alerts.
What owners reported
Source: NHTSA complaint databaseOwners of the 11 model years this bulletin names have filed 4,884 complaints with NHTSA since 2015. 384 of them name Engine — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2020 Ford Explorer, the 51 owners who gave an odometer reading for Engine reported it at a median of 27,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
Catalytic converter and it was confirmed by independent service center my car only has 88k miles There is a catalytic converter recall on year 2020 but Ford refuses to do a recall for the year 2021 and I have another car that have the same catalytic converter problem with only 84k miles and it’s also 2021 and Ford refuses to do any work…
2021 Ford Explorer · Engine · filed with NHTSA Jul 31, 2026
Purchased a 2020 Explorer on feb 11, noticed smoke from the hood right when I arrived home from the dealer, contacted them and they said it might be normal for a new vehicle to have some smoke in the beginning, later I noticed that the interior heat is only blowing cold air so I was about to take it to the nearest dealer to check it out…
2020 Ford Explorer · Engine · filed with NHTSA Feb 14, 2020
I purchased the truck 2 weeks ago brand new and it has a total of 570 miles on it. After not being used for one day, the truck would not start at all. I receive a warning indicating that I should stop safely now, that full power accessory mode is on and a check engine light. I connected a OBD scanner but no codes were generated.
2023 Ford F-150 · Engine · filed with NHTSA Oct 26, 2023
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group57 other manufacturer communications filed against these Ford models under the same component group (equipment), newest first. The eight newest are listed; the rest are on the Ford list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| TSB 24-2126 | Service bulletin | Apr 29, 2024 | This article supersedes TSB 24-2093 to address the revised software and include affected 3.5L FHEV vehicles. Some 2021-2023 F-150 vehicles e… |
| TSB 24-2117 | Service bulletin | Apr 24, 2024 | Some 2024 F-150 non-Lightning vehicles equipped with minor feature codes C2BAW and FDDAA may exhibit an intermittent Trailer Brake System Fa… |
| SSM 52476 | Service bulletin | Apr 24, 2024 | All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory install… |
| 24U04 | Service bulletin | Apr 19, 2024 | Certain 2024 Model Year F-150, F-150 Lightning, F-150 Raptor, 2024 Ranger, 2024 Ranger Raptor Enhanced Pre-Delivery Inspection (PDI) |
| 22M03 S1 | Service bulletin | Apr 12, 2024 | Certain 2017-2020 Model Year Continental and Super Duty, 2018-2020 Navigator, 2020 Aviator, and 2020 Explorer Vehicles Replace Front and/or… |
| 22G07 S1 | Service bulletin | Apr 1, 2024 | Certain 2020-2022 Model Year Police Interceptor Utility Vehicles Equipped with a Low Band Frequency Noise Suppression Kit - Electromagnetic… |
| SSM 52373 | Service bulletin | Mar 20, 2024 | Some 2020-2024 Aviator vehicles equipped with auto air refresh option (minor feature code G1DAG) may exhibit a buzzing/clicking/humming/tick… |
| SSM 52370 | Service bulletin | Mar 19, 2024 | Some 2023-2024 F-150 and 2024 Bronco/Transit vehicles may exhibit Apple Carplay Bluetooth connectivity concerns. This may be due to the acce… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ford and Lincoln, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford TSB 23-2347 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the TSB 23-2347 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does TSB 23-2347 cover?
The manufacturer filed it against 11 model years across 2 brands (Ford and Lincoln): 2023 Ford Explorer, 2022 Ford Explorer, 2021 Ford Explorer, 2020 Ford Explorer, 2023 Ford F-150, 2022 Ford F-150 and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.