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Manufacturer communication · Service bulletin

Ford bulletin TSB 23-2258

What it saysSome 2021-2023 E-Series vehicles may exhibit a lack of air flow due to an inoperative heating, ventilation, and air conditioning (HVAC) blower motor. NHTSA’s full summary ↓

Ford filed this with NHTSA as a service bulletin dated Aug 16, 2023, received Sep 1, 2023, about the visibility/wiper. It names 9 model years (2021–2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.

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What the bulletin says

Source: NHTSA's summary of the manufacturer's communication
Superseded. Ford replaced this bulletin with TSB 23-2288 dated Dec 12, 2023. Read that one first; this page stays as the record of what was filed under TSB 23-2258.

Some 2021-2023 E-Series vehicles may exhibit a lack of air flow due to an inoperative heating, ventilation, and air conditioning (HVAC) blower motor. This may be due to a damaged fuse F2 (50A) in the battery junction box (BJB). To correct the condition, replace the BJB and replace fuse F2 in the new BJB with the listed service replacement part.

Kind Service bulletin Manufacturer date Aug 16, 2023 Received by NHTSA Sep 1, 2023 Components Visibility/Wiper, Electrical System Superseded by TSB 23-2288 (Dec 12, 2023)

Document filed under this number

DocumentKindDatedNHTSA idAt NHTSA
TSB 23-2258Service bulletinAug 16, 202310241529PDF, 334 KB

The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.

Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.

Find the defroster/defogger/hvac system for the 2023 E-Series →

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Model years it names

Source: as the manufacturer filed them

Also filed against model years this site has no page for: 2021 Ford E-150; 2022 Ford E-150; 2023 Ford E-150; 2021 Ford E-250; 2022 Ford E-250; 2023 Ford E-250.

A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.

Email me new Ford bulletins for the E-Series

A weekly email, sent only in a week when Ford files something new with NHTSA for the model you pick — service bulletins, campaigns, warranty extensions, over-the-air notices, every model year. Nothing else is sent; one-click unsubscribe in every message. Separate from recall alerts.

What owners reported

Source: NHTSA complaint database

Owners of the 3 model years this bulletin names have filed 81 complaints with NHTSA since 2015.

A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.

More bulletins about the visibility/wiper

Source: same model, same component group

1 other manufacturer communication filed against these Ford models under the same component group (visibility/wiper), newest first.

NumberKindDatedNHTSA’s summary
25N15OtherJan 5, 2026Certain 2015-2019 Model Year Multiple Vehicle Lines Rear View Camera Inspection For One-Time Replacement

Quote the number at the service desk. It is what the dealer’s system is keyed on.

Every manufacturer communication NHTSA holds for Ford, by the number printed on the letter.

Photo: Christian Buehner / Unsplash

Common questions

Source: NHTSA, 49 CFR 579.5

Is Ford TSB 23-2258 a recall?

No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.

Is the TSB 23-2258 repair free?

Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.

Which vehicles does TSB 23-2258 cover?

The manufacturer filed it against 9 model years: 2023 Ford E-Series, 2022 Ford E-Series, 2021 Ford E-Series, 2021 Ford E-150, 2022 Ford E-150, 2023 Ford E-150 and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.