Ford bulletin TSB 23-2170
What it saysSome 2021 Mustang Mach-E and F-150 vehicles may fail PMI for the IPMA using the Ford Diagnosis and Repair System (FDRS) with an error stating Procedure Unsuccesful - GetFlashActionPartNumbers Unable To Obtain Flash… NHTSA’s full summary ↓
Ford filed this with NHTSA as a service bulletin dated Jun 1, 2023, received Jun 21, 2023, about the electrical system. It names 2 model years (2021). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationSome 2021 Mustang Mach-E and F-150 vehicles may fail PMI for the IPMA using the Ford Diagnosis and Repair System (FDRS) with an error stating Procedure Unsuccesful - GetFlashActionPartNumbers Unable To Obtain Flash Action Part Numbers From Available Topology if the power steering control module (PSCM), cruise control module (CCM), camera module - rear (CMR) and/or instrument panel cluster (IPC) are not at their latest software level prior to attempting PMI. To correct this condition follow the Service Procedure to update each of the modules necessary to complete PMI for the IPMA.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| TSB 23-2170 | Service bulletin | Jun 1, 2023 | 10237964 | PDF, 133 KB |
What the document itself lists
Parts the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| BAGM-94RH7-800 | Needed | — | eBay Motors → |
| BAGM-48H6-760 | Needed | — | eBay Motors → |
Read by machine from the document NHTSA serves (3 pages), read Sep 30, 2026. A part number is shown only where it matches Ford’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
Find the software for the 2021 F-150 →Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 2 model years this bulletin names have filed 1,662 complaints with NHTSA since 2015. 336 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2021 Ford F-150, the 32 owners who gave an odometer reading for Electrical System reported it at a median of 30,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
The F150 7pin flat The brake pin does not operate properly, fails to get signal from brake pedal. While pulling 6000lb trailer the trailer brakes failed to operate. I currently have a dealer app. On Feb 23 for a safety recall on this truck. They told me they would look at 7 pin at that time
2021 Ford F-150 · Electrical System · filed with NHTSA Feb 19, 2022 · ODI 11453003
Was driving 55+ mph on freeway, was told by the car to 'stop safely' Had no accelleration, no power steering, came to a stop at a stop sign, could not shift to neutral to move it
2021 Ford Mustang Mach-E · Electrical System · filed with NHTSA Apr 25, 2022 · ODI 11462062
In depth: 2021 Ford F-150 electrical problems → · 2021 Ford Mustang Mach-E electrical problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group240 other manufacturer communications filed against these Ford models under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Ford list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 26-2431 v2 | Service bulletin | Oct 22, 2026 | This bulletin supersedes 26-2226. Reason for update: update the Service procedure for 2021-2022 F-150 3.5L EcoBoost vehicles with new Ford D… |
| TSB 26-2442 | Service bulletin | Oct 14, 2026 | This bulletin supersedes 26-2297. Reason for update: Add 2022-2025 Transit vehicles. Some of the vehicles listed in the model statement abov… |
| 25E10-S1 | Emissions | Sep 30, 2026 | NEW VEHICLE DELIVERY HOLD - Emissions Recall 25E10 - Supplement #1 Certain 2018-2020 Model Year F-150 Vehicles With 3.3L Engines and 2016-20… |
| SSM 55208 | Service bulletin | Sep 25, 2026 | Some 2024-2026 F-150, 2025 Explorer/Aviator, 2025-2026 Expedition/Navigator, or 2026 F-Super Duty vehicles may exhibit diagnostic trouble co… |
| TCU-26.2.11.5 | Over-the-air update | Sep 24, 2026 | Quality improvements include: -Addresses key off load battery usage caused by the Telematics Control Unit's Wi-Fi not powering down properly… |
| 26B07 | Other | Sep 24, 2026 | Recommended Repair Prior to Sale Customer Satisfaction Program 26B07 Certain 2021-2025 Model Year F-150 Lightning and Mustang Mach-E Vehicle… |
| TSB 26-2421 | Service bulletin | Sep 18, 2026 | This bulletin updates 25-2622. Reason for update: * Update the Service Procedure to: - Remove Step related connecting a battery charger - Ad… |
| SYNC-26.2.8.5 | Over-the-air update | Sep 18, 2026 | 26C37 Recall remedy Prevents a potential rearview camera image obstruction caused by a menu displaying on top of it |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ford, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford TSB 23-2170 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the TSB 23-2170 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does TSB 23-2170 cover?
The manufacturer filed it against 2 model years: 2021 Ford F-150, 2021 Ford Mustang Mach-E. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.