Ford bulletin SSM 53562
What it saysSome 2023-2024 Maverick XL/XLT trim level hybrid vehicles equipped with a 4 inch instrument panel cluster (IPC) display (minor feature code HCAAH) may exhibit a condition where the "Neutral tow mode enabled, leave… NHTSA’s full summary ↓
Ford filed this with NHTSA as a service bulletin dated Apr 2, 2025, received Apr 9, 2025. It names 3 model years (2022–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationSome 2023-2024 Maverick XL/XLT trim level hybrid vehicles equipped with a 4 inch instrument panel cluster (IPC) display (minor feature code HCAAH) may exhibit a condition where the "Neutral tow mode enabled, leave the transmission in neutral" warning message will not clear from the IPC and the neutral "N" gear position will remain displayed on the PRNDL display if the customer deviates from the prescribed deactivation procedure
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SSM 53562 | Service bulletin | Apr 2, 2025 | 11016913 | PDF, 71 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 3 model years this bulletin names have filed 1,148 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ford, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford SSM 53562 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SSM 53562 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does SSM 53562 cover?
The manufacturer filed it against 3 model years: 2024 Ford Maverick, 2023 Ford Maverick, 2022 Ford Maverick. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.