Ford bulletin SSM 52380
What it saysSome 2024 Ranger Raptor vehicles may exhibit a condition where the ATCM makes a clicking/ratcheting sound when turning the drive mode rotary dial to change the drive mode. NHTSA’s full summary ↓
Ford filed this with NHTSA as a service bulletin dated Mar 22, 2024, received Apr 4, 2024, about the equipment. It names 1 model year (2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationSome 2024 Ranger Raptor vehicles may exhibit a condition where the ATCM makes a clicking/ratcheting sound when turning the drive mode rotary dial to change the drive mode. Reprogramming or replacing the ATCM will not resolve this condition. Inform customers that a solution for this condition will be released via a software update delivered over-the-air (OTA) expected in Q4 2024. Software will update automatically if vehicle connectivity is enabled in the vehicle's settings. Schedule a service visit for customers who have disabled vehicle connectivity or who report that they did not receive the update in December 2024. Monitor OASIS for additional information.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SSM 52380 | Service bulletin | Mar 22, 2024 | 10252640 | PDF, 68 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 96 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group9 other manufacturer communications filed against the Ford Ranger under the same component group (equipment), newest first. The eight newest are listed; the rest are on the Ford list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SSM 52476 | Service bulletin | Apr 24, 2024 | All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory install… |
| 24U04 | Service bulletin | Apr 19, 2024 | Certain 2024 Model Year F-150, F-150 Lightning, F-150 Raptor, 2024 Ranger, 2024 Ranger Raptor Enhanced Pre-Delivery Inspection (PDI) |
| SSM 52297 | Service bulletin | Feb 27, 2024 | Some 2024 Ranger vehicles may exhibit a condition in the trailer setup menu of the center display screen, where the TBC gain setting adjustm… |
| SSM 52291 | Service bulletin | Feb 26, 2024 | Some 2024 Ranger vehicles may exhibit a condition with the keyboard disappearing and not allowing more than two letters to be selected when… |
| SSM 52290 | Service bulletin | Feb 26, 2024 | Some 2024 Ranger vehicles may exhibit a condition where the vehicle's center display screen shows the towing screen after every key cycle wi… |
| SSM 52289 | Service bulletin | Feb 26, 2024 | Some 2024 Ranger vehicles may exhibit a condition where the navigation does not respond to voice commands, followed by a prompt to turn conn… |
| TSB 23-2307 | Service bulletin | Oct 5, 2023 | Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Mustang/Ranger/Transit Connect, 2020-2021 EcoSport/Escape/Expedition/Ex… |
| SAN-Vol1 I1 | Service bulletin | Jun 8, 2023 | The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, G… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ford, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford SSM 52380 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SSM 52380 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does SSM 52380 cover?
The manufacturer filed it against 1 model year: 2024 Ford Ranger. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.