Ford bulletin SSM 52241
What it saysSome 2022-2024 Expedition vehicles equipped with an analog camera and a 12 inch center display screen may exhibit a rear camera image that the customer describes as grainy, fuzzy, or pixelated. NHTSA’s full summary ↓
Ford filed this with NHTSA as a service bulletin dated Feb 7, 2024, received Feb 14, 2024, about the equipment. It names 3 model years (2022–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationSome 2022-2024 Expedition vehicles equipped with an analog camera and a 12 inch center display screen may exhibit a rear camera image that the customer describes as grainy, fuzzy, or pixelated. This may be due to the interaction between the analog camera and the high definition digital center display screen. To confirm a vehicle is built with an analog camera and a 12 inch center display screen, verify the minor feature codes J3KAR (REAR VIEW CAMERA - LEVEL 2) and HJGAX (MULTI FUNCTION DISPLAY - 12 inch) by reviewing the build information by double-clicking the vehicle identification number (VIN) in the upper left corner in the Professional Technician System (PTS). This is an operating characteristic of the vehicle. Do not attempt any repairs for this condition.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SSM 52241 | Service bulletin | Feb 7, 2024 | 10250303 | PDF, 57 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 3 model years this bulletin names have filed 254 complaints with NHTSA since 2015.
Bought car new last year. Current 15,000 miles. On Saturday, September 2, I turned the ignition off and then opened the drivers door. Suddenly there was a horrendous loud static noise coming from I assume the radio speakers. It was deafening, and lasted about 3 seconds.
2022 Ford Expedition · Equipment · filed with NHTSA Sep 4, 2023
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group23 other manufacturer communications filed against the Ford Expedition under the same component group (equipment), newest first. The eight newest are listed; the rest are on the Ford list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SSM 52476 | Service bulletin | Apr 24, 2024 | All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory install… |
| 23B90 | Service bulletin | Mar 22, 2024 | Customer Satisfaction Program 23B90 Certain 2023 Model Year Expedition Vehicles - Missing Rear Cargo Mat |
| OTAPU102410CHAUE | Service bulletin | Mar 16, 2024 | Quality Improvements include: - Fix the no audio out of random speakers issue. |
| TSB 24-2028 | Service bulletin | Mar 11, 2024 | This article supersedes 23-2266 to update the vehicle model years affected to include 2024 model year. Some 2022-2024 Expedition/Navigator v… |
| SSM 52326 | Service bulletin | Mar 4, 2024 | Some 2022-2023 Expedition/Navigator built on or before 20-Apr-2023 equipped with SYNC 4 may experience SiriusXM® 360L missing one or more of… |
| SSM 52115 | Service bulletin | Dec 8, 2023 | 2023 F-Super Duty, 2023-2024 Expedition and 2024 Nautilus vehicles will exhibit no light emitting diode (LED) confirmation from the key fob… |
| TSB 23-2345 | Service bulletin | Nov 14, 2023 | Some 2021-2023 Ford and Lincoln vehicles equipped with SYNC 4 may exhibit the navigation feature in the center display screen only displayin… |
| TSB 23-2320 | Service bulletin | Oct 9, 2023 | This article supersedes 22-2492 to update the vehicle model years affected. Some 2022-2023 Expedition/Navigator vehicles may experience Andr… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ford, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford SSM 52241 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SSM 52241 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does SSM 52241 cover?
The manufacturer filed it against 3 model years: 2024 Ford Expedition, 2023 Ford Expedition, 2022 Ford Expedition. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.