Ford bulletin OTAPU0725-CLM-FX
What it saysSoftware Update 23-PU0725-CLM-FX for 2023 MACH E vehicles is now available. NHTSA’s full summary ↓
Ford filed this with NHTSA as a service bulletin dated Nov 9, 2023, received Dec 7, 2023, about the visibility/wiper. It names 1 model year (2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationSoftware Update 23-PU0725-CLM-FX for 2023 MACH E vehicles is now available. Quality Improvements include: -Increase the HWS (Heated Windshield) on time when manually requested by the customer to improve defrosting performance
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| OTAPU0725-CLM-FX | Service bulletin | Nov 9, 2023 | 10246350 | PDF, 161 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 129 complaints with NHTSA since 2015. 54 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
The contact owns a 2023 Ford Mustang Mach-E. The contact stated while driving approximately 35 MPH, a MIL warning illuminated, with the message “Immediate Loss of Power” displayed. The contact stated that the vehicle shut off and the battery was drained. The contact stated that the vehicle stopped and independently shifted to park(P).
2023 Ford Mustang Mach-E · Electrical System · filed with NHTSA Dec 5, 2023 · ODI 11558645
In depth: 2023 Ford Mustang Mach-E electrical problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the visibility/wiper
Source: same model, same component group6 other manufacturer communications filed against the Ford Mustang Mach-E under the same component group (visibility/wiper), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SSM 54979 | Service bulletin | Jul 1, 2026 | Some 2023-2025 Mustang Mach-E and 2024-2026 F-Super Duty vehicles equipped with a 360-degree camera may exhibit a distorted or corrupted 360… |
| SSM 54665 | Service bulletin | Mar 16, 2026 | Some 2026 F-150/Bronco/Ranger/Mustang Mach-E vehicles may exhibit a blank center display screen after deactivating transport mode. To correc… |
| HVAC-25.26 | Over-the-air update | Oct 1, 2025 | Quality improvements include: -Calibration update for the Heating Ventilating and Air Conditioning module to prevent window fogging in cold… |
| SSM 54193 | Other | Sep 4, 2025 | Some 2024-2025 Mustang Mach-E/F-150/F-Super Duty vehicles equipped with 360 degree camera may exhibit a distorted or blurry 360 degree camer… |
| TSB 24-2230 | Service bulletin | Jul 26, 2024 | This article supersedes TSB 24-2002 to update the symptom, production fix date and the service procedure. Some 2021-2024 Mustang Mach-E vehi… |
| TSB 24-2002 | Service bulletin | Jan 17, 2024 | Some 2021-2023 Mustang Mach-E vehicles built on or before 04-Dec-2023 may exhibit a wind noise from the exterior mirrors/A-pillar area when… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ford, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford OTAPU0725-CLM-FX a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the OTAPU0725-CLM-FX repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does OTAPU0725-CLM-FX cover?
The manufacturer filed it against 1 model year: 2023 Ford Mustang Mach-E. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.