Ford over-the-air update 25-OTA SU-10.2.0 MACHE
What it says"Quality improvements include: - Brake pedal tuning parameters updated for an improved pedal feel - Addresses a false charging status indicator fault (red light) after the charge gun is unlocked - Addresses potential… NHTSA’s full summary ↓
Ford filed this with NHTSA as an over-the-air update dated May 13, 2025, received May 5, 2025, about the service brakes — 4 documents under this number: 25-OTA SU-10.2.0 MachE (4 filings). It names 2 model years (2023–2024). An over-the-air update is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communication"Quality improvements include: - Brake pedal tuning parameters updated for an improved pedal feel - Addresses a false charging status indicator fault (red light) after the charge gun is unlocked - Addresses potential false thermal protection Diagnostic Trouble Codes that may cause the Direct Current fast charging to stop"
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 25-OTA SU-10.2.0 MachE | Over-the-air update | May 13, 2025 | 11019205 | PDF, 30 KB |
| 25-OTA SU-10.2.0 MachE | Over-the-air update | May 13, 2025 | 11019203 | PDF, 31 KB |
| 25-OTA SU-10.2.0 MachE | Over-the-air update | Apr 18, 2025 | 11017858 | PDF, 32 KB |
| 25-OTA SU-10.2.0 MachE | Over-the-air update | Apr 18, 2025 | 11017854 | PDF, 32 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 2 model years this bulletin names have filed 177 complaints with NHTSA since 2015. 34 of them name Service Brakes — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
Vehicle has a bearing noise in the front. Now vehicle has door fault, transmission not in park, auto hold fault and hill assist not available when driving the car. The car will engage parking brake randomly and when the brakes are wet the brakes will not engage for up to 50 feet. The car has become extremely unsafe and unpredictable.
2024 Ford Mustang Mach-E · Service Brakes · filed with NHTSA Apr 30, 2025 · ODI 11657967
On Saturday July 15, 2023 my family and I were in the car going grocery shopping. By time I reached the grocery store a warning came up on the screen that stated brake fluid low. When I arrived home I did not have any brakes. The vehicle was towed the dealer where it was purchased.
2023 Ford Mustang Mach-E · Service Brakes · filed with NHTSA Jul 24, 2023 · ODI 11533998
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the service brakes
Source: same model, same component group7 other manufacturer communications filed against the Ford Mustang Mach-E under the same component group (service brakes), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SSM 55242 | Service bulletin | Oct 13, 2026 | Some 2021-2026 Mustang Mach-E vehicles may exhibit an illuminated brake warning indicator with diagnostic trouble code (DTC) C1013:92 stored… |
| PT-26.13.6 | Over-the-air update | Mar 31, 2026 | "25C69 Recall remedy - Updates the Secondary On-Board Diagnostic Module C to provide for release of the Integrated Park Module slider in the… |
| SSM 54574 | Service bulletin | Feb 12, 2026 | Some 2021-2022 Mustang Mach-E vehicles may exhibit a "Parking Brake Failure, Service Immediately message displayed in the instrument panel… |
| TSB 25-2397 | Service bulletin | Aug 26, 2025 | This article supersedes TSB 22-2214 to update labor times from M-time to AP-time and add a limit. Some of the vehicles listed in the model s… |
| SU-10.2.0 | Over-the-air update | Jun 6, 2025 | "Quality improvements include: - Brake pedal tuning parameters updated for an improved pedal feel -Calibration update to ensure One Pedal Dr… |
| SSM 51261 | Service bulletin | Dec 16, 2022 | Some Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the… |
| SSM 51120 | Service bulletin | Oct 6, 2022 | Some Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ford, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford 25-OTA SU-10.2.0 MACHE a recall?
No. A over-the-air update is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 25-OTA SU-10.2.0 MACHE repair free?
A over-the-air update is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does 25-OTA SU-10.2.0 MACHE cover?
The manufacturer filed it against 2 model years: 2024 Ford Mustang Mach-E, 2023 Ford Mustang Mach-E. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.