Stellantis bulletin 23-001-25
What it says"Sliding Door Lock(s) Inoperable Warranty Extension X98 The customer may describe one or more of the following: Either one or both of the sliding door locks do not function. NHTSA’s full summary ↓
Stellantis filed this with NHTSA as a service bulletin dated Jan 29, 2025, received Feb 4, 2025, about the structure. It names 4 model years across Dodge and Chrysler (2016–2017). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Dodge · Chrysler.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.
"Sliding Door Lock(s) Inoperable Warranty Extension X98 The customer may describe one or more of the following: ● Either one or both of the sliding door locks do not function. ● The door lock(s) emit a loud buzzing noise during lock/unlock operation and do not lock/unlock the door. NOTE: The doors can still be manually locked or unlocked. This bulletin involves replacing either one or both of the sliding door lock actuators (as required)."
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 23-001-25 | Service bulletin | Jan 29, 2025 | 11013576 | PDF, 158 KB |
What the document itself lists
Labour operations and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| 08-30-10-92 | Actuator, Sliding Door Lock - Replace One | 1.1 hrs |
| 08-30-10-93 | Actuator, Sliding Door Lock - Replace Both | 2.2 hrs |
Read by machine from the document NHTSA serves (2 pages), read Sep 30, 2026. A part number is shown only where it matches Stellantis’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
Find the body for the 2017 Grand Caravan →Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
Model years it names
Source: as the manufacturer filed themDodge 2 model years
Chrysler 2 model years
Also filed against model years this site has no page for: 2017 Chrysler Town AND Country.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 3 model years this bulletin names have filed 1,943 complaints with NHTSA since 2015. 401 of them name Structure — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2016 Dodge Grand Caravan, the 162 owners who gave an odometer reading for Structure reported it at a median of 58,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
The contact owns a 2016 Dodge Grand Caravan. Upon attempting to open the vehicle's sliding doors, the sliding door on the driver's side failed to open. The passenger side sliding door failed to lock and made a loud buzzing noise when the contact attempted to lock the door.
2016 Dodge Grand Caravan · Structure · filed with NHTSA Jun 21, 2017 · ODI 11000430
Driver side rear passenger sliding door will not open. It seems to be locked and won't unlock electrically or manually. Vehicle is stationary
2017 Dodge Grand Caravan · Structure · filed with NHTSA Apr 22, 2019 · ODI 11202904
In depth: 2016 Chrysler Town and Country body and structure problems → · 2017 Dodge Grand Caravan body and structure problems → · 2016 Dodge Grand Caravan body and structure problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group7 other manufacturer communications filed against these Stellantis models under the same component group (structure), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| S2208000045 REV. D | Service bulletin | Jun 26, 2026 | Backup Camera Poor Image Quality Inspection |
| 23-003-25 | Service bulletin | Jan 30, 2025 | "Sliding Door Lock(s) Inoperable Warranty Extension XV1 The customer may describe one or more of the following: ● Either one or both of the… |
| 103119 | Warranty extension | Jan 30, 2025 | FCA CARIBBEANWARRANTY BULLETIN ID-25-01 (XV1) Driver and Passenger Sliding Door Power Lock Actuators - 2017 - 2019 Dodge Caravan/ 2017 - 201… |
| 93019 | Service bulletin | Aug 23, 2023 | FCA Caribbean Warranty Bulletin ID-22-23 - 2017 - 2023 (Current) Chrysler Pacifica (RU) and 2013 - 2016 Chrysler Town & Country/ 2013 - 2020… |
| 93005 | Service bulletin | Aug 23, 2023 | Warranty Bulletin D-22-17 - 2017 - 2023 (Current) Chrysler Pacifica (RU) and 2013 - 2016 Chrysler Town & Country/ 2013 - 2020 Dodge Caravan… |
| 92186 | Service bulletin | Jul 12, 2023 | FCA Caribbean Warranty Bulletin ID-22-23 - 2017-2023 (Current) Chrysler Pacifica (RU) and 2013-2016 Chrysler Town & Country/ 2013-2020 Dodge… |
| 92181 | Service bulletin | Jul 12, 2023 | Warranty Bulletin D-22-17 - 2017-2023 (Current) Chrysler Pacifica (RU) and 2013-2016 Chrysler Town & Country/ 2013-2020 Dodge Caravan (RT)… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Dodge and Chrysler, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Stellantis 23-001-25 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 23-001-25 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Stellantis warranty extension on file lists the ones Stellantis has filed.
Which vehicles does 23-001-25 cover?
The manufacturer filed it against 4 model years across 2 brands (Dodge and Chrysler): 2016 Chrysler Town and Country, 2017 Dodge Grand Caravan, 2016 Dodge Grand Caravan, 2017 Chrysler Town AND Country. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: built 1 May 2015 – 9 Jan 2017 — the build date is on the certification label in the driver’s door jamb.